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Increase customer satisfaction and drive loyalty

Create dynamic personalization to stay competitive in the 5G era

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Every business is now judged against those who deliver extraordinary experiences in areas like fast delivery or predictive customization. Create your competitive edge with a complete view of your customer, then intelligently automate your engagements with them. Nokia can help you simplify your view of the customer with AI and create contextual engagements to boost loyalty and NPS.


"As an ICT service provider, we are at the forefront of latest technologies such as Artificial Intelligence. We are collaborating with Nokia, given the breadth and depth of their solutions, and their deep understanding of our unique needs. In days to come, with further advancements in machine learning capabilities, we will make huge strides in our ambition of being the unrivalled benchmark in staff engagement and customer advocacy in this region.“​

Anthony Shiner / Chief Digital Lifestyle and Innovation Officer of du​



“Newly acquired insights and action recommendations are individualized and refer to specific terminals. We can approach customers proactively and, during customer contact, can resolve the problem with greater probability”​

Andreas Arnold / Technical Cluster Lead, CPE & Home Devices, Swisscom



"We are always striving to provide our customers with better, more reliable services at the best price point. Nokia shares our vision for how to best meet the future needs of our customers with the expansion of our LTE coverage and the eventual migration to 5G services.“

Cliff Lai / CEO of Taiwan Star Telecom​

Customer successes

Our customers are creating experiences people crave. See how our AI-driven solutions are making it easier to build loyalty, generate revenue and give great support.

MTN Nigeria – Digital Transformation Journey

MTN Nigeria’s Navindan Naidoo and Uche Osuji talk about their digital transformation journey towards customer-centric operations, and the powerful tool of Customer Experience Management (CEM) Platform, which goes beyond being just a network tool to unite all aspects of business.

Nokia strikes IoT deal with Hutchison 3 in Indonesia

Nokia strikes IoT deal with Hutchison 3 in Indonesia

Nokia WING will help Hutchinson 3 Indonesia to unlock the potential of IoT for their enterprise customers. Indonesia has ambitions to be the economic powerhouse of Southeast Asia and IoT will help enterprises across Indonesia to compete on the global stage.

Three ways our customers are already transforming customer service for competitive advantage

Nokia customers share how they are creating extraordinary customer service experiences using AI, automation and self-care to boost brand loyalty, reduce cost and gain competitive advantage.

Why Nokia for customer experience?

Service providers must deliver extraordinary customer experiences to succeed in the 5G era. Nokia delivers with automation and some of the most sophisticated AI in the telecom industry. We connect intelligence from the business and the network across the entire customer journey to help service providers personalize offers in the moment that matters and proactively care for subscribers and things. And all this is done with privacy and security in mind.

Get in touch today to continue your journey to better and more profitable customer experiences.

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