Invest in employee experience to deliver the best customer experience
Companies that invest in employee experience are 4X more profitable than those that don’t. This is in large part due to higher employee engagement, which drives performance up, seeing them outperform their competition by 147%. By using design thinking and partnering with you, Nokia can help your team improve their efficiency while keeping your customers happy.
“Nokia’s AI driven access analytics solution has given us the ability to proactively address issues, reducing customer calls by solving multiple issues in a single intervention and creating overall efficiencies in our troubleshooting process.”
"Our work with Nokia WING will help clear away the complexity of large-scale IoT adoption so that our customers can unlock the potential of IoT worldwide. Boosted by Nokia's globally deployed 'one-stop shop' network technology, we can be more nimble and responsive to our customers' needs.“
"Businesses now demand technology solutions that enable them to digitalize their operations and reduce their operational expenses while enhancing their productivity. This partnership will allow us to create innovative and secure solutions for our enterprise and public sector customers, which will help us deliver superior services and increase our revenue. This is also in keeping with the National Transformation Plan 2020 and Vision 2030 to build a thriving business environment."
Our customers are creating experiences people crave. See how our AI-driven solutions are making it easier to build loyalty, generate revenue and give great support.Home and Access Insights helped them meet their objectives for OPEX savings and proactively address customer issues.
MTN Nigeria – Digital Transformation Journey
MTN Nigeria’s Navindan Naidoo and Uche Osuji talk about their digital transformation journey towards customer-centric operations, and the powerful tool of Customer Experience Management (CEM) Platform, which goes beyond being just a network tool to unite all aspects of business.
Nokia strikes IoT deal with Hutchison 3 in Indonesia
Nokia WING will help Hutchinson 3 Indonesia to unlock the potential of IoT for their enterprise customers. Indonesia has ambitions to be the economic powerhouse of Southeast Asia and IoT will help enterprises across Indonesia to compete on the global stage.
Three ways our customers are already transforming customer service for competitive advantage
Nokia customers share how they are creating extraordinary customer service experiences using AI, automation and self-care to boost brand loyalty, reduce cost and gain competitive advantage.
Service providers must deliver extraordinary customer experiences to succeed in the 5G era. Nokia delivers with automation and some of the most sophisticated AI in the telecom industry. We connect intelligence from the business and the network across the entire customer journey to help service providers personalize offers in the moment that matters and proactively care for subscribers and things. And all this is done with privacy and security in mind.
Get in touch today to continue your journey to better and more profitable customer experiences.