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Intelligent care assistant

Reinventing the customer care experience

As customer expectations change, you are challenged to respond in ways that drive satisfaction and loyalty. Nokia and Salesforce can help you deliver extraordinary customer service experiences in the moments that matter.

The Nokia Intelligent Care Assistant integrates with the Salesforce Service Cloud to enable intelligent customer service across all channels, from proactive and self-care to assisted and field care. It harnesses the power of Nokia’s machine learning based workflows, network analytics and device insights and exposes them through the Salesforce Service Cloud. This unique combination generates a holistic subscriber view and helps drive operating efficiencies, satisfaction and loyalty in new ways. By connecting network intelligence with business applications, we support a seamless experience for your customers across their channel of choice.

To get a free trial, visit the Salesforce AppExchange.

Deliver omni-channel care

  • Reduce customer and agent effort with re-usable AI workflows across all omni-channel touch points
  • Leverage a wide range of market proven omni-channel use cases
  • Promote, encourage and support self-care

Generate new operating efficiencies

  • Achieve KPIs such as a 50% reduction in Average Handling Time
  • Solve customer issues faster with AI driven omni-channel workflows that predict the optimal sequence of tasks
  • Reduce swivel with a single interface for customer insights and troubleshooting details

Drive new customer service levels

  • Leverage subscriber, network and device data in a single interface
  • Implement zero touch proactive care and solve customer issues before they happen
  • Improve subscriber satisfaction with fast and accurate issue remediation

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