Digital leaders understand how to use technology to create experiences in digital time that customers embrace, pay more for and keep coming back to. Connect intelligence between your network and your business to gain 360-degree insights that enable you to operate and deliver in digital time - constantly improving your customers’ experiences and making the most of every interaction.
Through trail-blazing innovation pioneered by Nokia Bell Labs, Nokia uses some of the most sophisticated AI in the telecom industry to create the advantage of digital time engagement so that you can:
Understand - 360-degree customer insights drive great omnichannel experiences, like high-quality service at every touchpoint and informed responses to each contact or issue.
Monetize - AI enables you to engage, monetize and automate, so every interaction is a great experience.
Care - Connecting network and business insights allows you to proactively detect and solve service issues, giving care agents the information to resolve them with speed.
Automate - Augmenting human intelligence with real-time automated data insights and predictions can dramatically improve customer satisfaction, enabling innovations in experience.
Great customer experience presents different challenges to key roles in the business. By connecting intelligence and acting in digital time, you can meet everyone’s challenges:
- Drive customer experience as a priority across the company
- Target customers effectively with campaigns and promotions
- Predict and respond to customer needs
- Build brand authenticity and brand trust
The shift to an experience-focused culture is essential
Driven principally by the methods and successes of digital e-commerce and web-scale brands, the customer experience is now expected to be personalized, omni-channel and holistic. This is great news for consumers and business customers, and it is driving all businesses, including CSPs, to change the way they operate.
How can you...?
Help your customers with the least number of steps and human interventions.
Turn data into knowledge for a 360-degree view of customer experience and network performance with our advanced analytics portfolio.
Reach your customers with personalization in the moment of most impact via their chosen channel
Why Nokia for customer experience?
Our customers are creating experiences people crave. See how our AI-driven solutions are making it easier to build loyalty, generate revenue and give great support.
MTN Nigeria’s Navindan Naidoo and Uche Osuji talk about their digital transformation journey towards customer-centric operations, and the powerful tool of Customer Experience Management (CEM) Platform, which goes beyond being just a network tool to unite all aspects of business.
Discover how du showcased Nokia's Digital Experience technology at GITEX as part of its company-wide digitalization strategy.
This video highlights how Tele2 is using common user management and insight visualization before moving to an automated system that optimizes network performance.