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Nokia WiFi Cloud Controller

Advanced Wi-Fi management with real‑time, network‑wide control


The only platform you need to manage and optimize Wi-Fi networks

See across your broadband network and straight inside your customers’ homes with the Nokia WiFi Cloud Controller. 

  • Your helpdesk gets a real-time, holistic view of the in-home Wi-Fi network to solve issues quickly.
  • The network operations team can perform proactive Wi-Fi optimization across the whole network, eliminating interference between neighboring Wi-Fi networks.
  • The on-site technician gets access to the data needed to install and troubleshoot an in-home network
  • Your customers get self-optimizing Wi-Fi with vastly improved performance, while you get detailed reporting of network KPIs to identify areas of improvement and upsell opportunities.

Benefits and features

Investment opportunities

Reduce operational expenses

  • Shorten helpdesk calls and reduce truck rolls
  • Solve many issues before they are even noticed
  • Advanced troubleshooting solves any other problems quickly

Real-time visibility

  • Helpdesk agents can see into customers’ Wi-Fi networks in real time
  • See the devices connected, traffic patterns and network issues to quickly solve problems


  • Advanced algorithms perform proactive optimization of Wi-Fi parameters
  • Detailed KPI reporting allows fast identification of improvement opportunities
  • With an extension, you can also troubleshoot problems in the FWA gateways

Device management

  • Easy-to-use app to manage the network and services
  • Cloud platform for the helpdesk and network operations teams
  • TR-369 (USP) support for multi-vendor networks

Maintaining unstoppable Wi-Fi

Cloud-based platform

The Nokia WiFi Cloud Controller gives helpdesk agents and network operations teams visibility and control to solve issues remotely. Troubleshoot congestion and interference, band steering, client steering, and much more. With northbound APIs to interoperate with your OSS/BSS and also to enable you to develop your own mobile apps.

Multivendor platform

The Nokia WiFi Cloud Controller gives you true- network-wide control.

The platform supports TR-369 (USP) for multi-vendor device interoperability.

A single, powerful console for management and visibility

The Cloud Controller comes with an all-in-one console. Depending on the login credentials, the operations staff get a specific view.

The various types of operational staff include:

  • Customer care (helpdesk)
  • Network administrators
  • On-site technicians
  • Nokia Level 3 support team
  • Fixed wireless access operations team

Your helpdesk agents get a real-time, holistic view of the in-home network. See the network topology, the devices connected and the traffic patterns, to quickly understand the situation and find a solution. They also get a 30-day history to check for past problems.


Your network operations teams have the perfect tools for proactive Wi-Fi management. Clever algorithms automatically adjust settings for optimal Wi-Fi performance. Carry out advanced troubleshooting down to the device level, and get detailed KPI reporting across all the Wi-Fi access points in your entire broadband network.

Hear from our customers

Managed Wi-Fi helps LUS Fiber to deliver on customer satisfaction

Nokia WiFi Cloud Controller and Mobile App helping Telenor Sweden differentiate their Wi-Fi offer

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