Home Device Manager

HDM enables broadband service providers to maintain high network management performance and meet service-level agreements by allowing for remote access to vital device information and offering a real-time diagnostic view. It also offers automated home device monitoring and fault resolution capabilities.

Our network device manager enables service providers to give customers a unique and consistent experience by hiding the complexity of home device management. HDM sends regular over-the-air firmware updates and remotely manages customer premise equipment and home broadband. No customer expertise is required to benefit from the new home networks.

HDM firmware manager manages the firmware's full lifecycle and provides regular firmware upgrades at scale, which eliminates the devices' vulnerability and enhances the smart home security system. HDM also prevents data breaches and protects user privacy through Anti-spoofing filtering. 

HDM real-time diagnostics and remote troubleshooting result in a quicker value creation process by replacing tech visits with remote network and device monitoring.

Additionally, SaaS delivery cuts down on the year or longer it typically takes for customers to adopt and use HDM services to a fraction of that time.

HDM has a proven architecture capable of proactively managing many millions of home devices simultaneously. HDM network device management capabilities support the full lifecycle of CPE from device onboarding to device deactivation.

HDM Traffic Regulation Modul (TRM) enables CSPs to collect a massive amount of data from smart home devices for marketing reports, macro-level data analysis or device diagnostics, enabling customer service representative CSR to troubleshoot individual device issues.

Our network device manager ensures a high-quality broadband experience through its predictive analytics capabilities. Device data is correlated with access data for an effective and accurate demarcation of the problem and solution.

Our remote network monitoring software proactively monitors home devices and network services to detect issues and produce recommendations to resolve disruptive QoS issues in the home or access network. This improves service quality and reliability.