Autonomous customer care
The evolution to zero-touch customer care
The Nokia autonomous customer care portfolio enables you to personalize, anticipate and proactively engage with your customers across their journey. It includes customer service, home and access analytics and device management solutions for fixed and mobile services to improve the customer experience across all channels to reduce OPEX, help meet key performance metrics and boost NPS scores.
AI and machine learning algorithms developed by Bell labs along with the latest bot technology enables providers to proactively resolve issues before a customer is even aware, drive next best action troubleshooting and support new customer engagement channels.
Home and access analytics can help you use predictive care to reduce costs and deliver experiences that boost customer loyalty and revenue.
Our device management platform helps you manage, secure, and take control of all network-connected things. We are the global market share leader in device management solutions for the mobile, home, and Internet of Things (IoT) domains.
We support our solutions with world-class design, implementation, deployment, and hosting services. Our professional services ensure that you benefit from solid research and industry best practices.