Assurance Center

AI-driven network and service assurance for multi-vendor telecom networks

Nokia Assurance Center

What is Nokia Assurance Center?

Nokia Assurance Center is an AI-driven network and service assurance solution for multi-vendor, multi-domain and multi-technology networks.

It ingests and correlates multiple types of data including network, service, subscriber and security data to trigger autonomous operations processes. Its AIOps-based detection and correlation capabilities are augmented by agentic AI for complex reasoning and closed-loop operation.

By predicting and preventing issues before they affect customers and by accelerating problem resolution, Assurance Center significantly improves service quality, operational efficiency and customer experience.

As part of Nokia’s Autonomous Networks portfolio, Assurance Center helps telcos and mission-critical enterprises around the world to evolve faster towards highly autonomous networks (AN Level 4) and beyond.

What benefits have customers achieved with Assurance Center?

Nokia’s network and service assurance solutions are used by telcos around the world to achieve significant results.

98%

reduction in the number of events

56%

of incidents resolved without human intervention

25%

of incidents addressed with automated RCA

What are key features of Assurance Center?

Nokia Assurance Center provides capabilities that have a significant impact on key business, effectiveness and capability indicators.

360º observability

A single pane of glass enables end-to-end monitoring and management of multi-vendor, multi-technology networks, including 5G, fixed and cloud domains.

AIOps and Agentic Ops

AIOps detects and correlates at scale while agentic AI handles complexity on demand to enable L4+ autonomy.

Scalability and Openness

Designed for deployments of any size, Assurance Center offers open, standards-based APIs for faster and simplified integration.

Service impact analysis (SIA)

Assurance Center determines the impact of network issues on customer services, enabling prioritized responses.

Root cause analysis (RCA)

Leveraging AI/ML capabilities, Assurance Center performs advanced RCA to quickly identify the underlying cause of issues.

Predictive analytics

Assurance Center uses machine learning to predict potential issues before they affect services, enabling proactive maintenance and prevention.

Fault management

Automated detection, correlation and resolution of faults reduce manual effort and accelerate problem-solving.

Performance monitoring

Continuous monitoring of network and service performance provides real-time insights into key performance indicators (KPIs) and service level agreements (SLAs).

Closed-loop automation

Assurance Center leverages assurance insights to close the loop with network operations for automated remediation and optimization.

What use cases does Assurance Center support?

Network Assurance

Assurance Center provides network assurance for

Radio and fixed access networks
Transport networks
Mobile core networks
Telco cloud

Service assurance

Assurance Center provides service assurance for cross-domain services:

Voice and data consumer services
Enterprise and mission-critical services
IP and optical services (e.g., data center interconnect)
5G slicing (end-to-end and domain slicing)

Automation, AIOps, Agentic AI

Visit our autonomous assurance use case catalog which includes offerings for:

Closed-loop automation
Performance and fault management
Service impact analysis & root cause analysis
Many other use cases

How does Nokia Assurance Center compare to the competition?

Industry analyst firm GlobalData ranks Nokia's Assurance Center as the leader in the service assurance market in a recent competitive landscape assessment.

Source: Product class scorecard - Service Assurance - Competitive Landscape Assessment, Global Data (January 2026)

Assurance Center customer success stories

Case study

Co-creating the future: TPG and Nokia transform operations and customer experience

Hear from Gaston de Arriba, TPG Australia’s Head of Operations, about their operational transformation, co-development with Nokia and the roles of observability and AI.

Case study

Driving Reliable 5G with Secure AI and Cloud-Native Automation

Tony Baird, CTO at Optus, examines how secure AI and automation are improving network reliability and customer experience with real-world AI use cases.

Case study

How can openness, AI, and cloud-native architectures solve telecom’s biggest challenges?

AT&T’s Network CTO Yigal Elbaz shares how AI, automation and openness are used to operate and monetize increasingly autonomous networks.

Frequently asked questions

What is network assurance for telecom networks?

Network assurance focuses on the health, performance and availability of the network infrastructure, ensuring it’s operating correctly and meeting operational targets. Nokia Assurance Center offers AI-driven network assurance functions for multi-domain and multi-vendor network operations.

What is service assurance in telecom networks?

Service assurance focuses on the quality of the telecom services and ensures that services meet their SLA, quality and customer-experience objectives. Nokia Assurance Center offers AI-driven service assurance functions for multi-domain and multi-vendor networks.

What is the role of network assurance and service assurance in Autonomous Networks?

In Autonomous Networks, network assurance ensures network health while service assurance validates business and customer outcomes. Nokia Assurance Center provides both network assurance and service assurance to enable AI-driven closed-loop automation and progression toward Level 4/5 autonomy.

What measurable impact does Nokia Assurance Center deliver in autonomous networks?

The value that Assurance Center delivers can be measured by key autonomy indicators in the following areas:

Improved key business indicators (KBIs):

Time savings in operations
O&M costs

Improved key effectiveness indicators (KEIs):

SLA compliance ratio
Service interruption periods
Average service recovery duration
First-time onsite resolution rate
Fault prediction rate

Improved key capability indicator (KCI):

Automation rate

How does Nokia Assurance Center leverage AI, AIOps, Agentic AI and Agentic Ops in network and service assurance?

Nokia Assurance Center combines AI, AIOps, Agentic AI and Agentic Ops to deliver autonomous network and service assurance.

AIOps continuously enables anomaly detection, alarm pattern recognition, incident prediction, etc.
Agentic AI adds telecom-aware agents for event triage, anomaly reasoning, resolution and other specialized tasks.
Together, these capabilities form Agentic Ops, enabling closed-loop, intent-driven operations that help telecommunication providers move from automated operations toward fully autonomous networks.

Does Nokia Assurance Center leverage AI agents for network and service assurance?

Assurance Center leverages several agents from Nokia’s Autonomous Networks Agent Library for network and service assurance purposes, including event triage, anomaly reasoning, trouble ticket coordination and others.

How do Digital Twins improve network and service assurance processes?

In Nokia's solution, digital twins enhance network and service assurance by enabling simulation and what-if analysis that improve root-cause analysis, predict service impacts, validate remediation actions and support safer closed-loop autonomous operations.