Data Science and Analytics Consulting

Magnify your customer experience by understanding your customers experience across every touchpoint in their digital journey. Customer Insights Analytics provides you with the ability to create insights either predictively or proactively to drive target actions that lead to new opportunities with a clear business advantage. 

Learn to account for the nuances and complexities of a delivery path containing more players every day.

Launch profitable telco services with AI

Our expert analytics practice can help you launch profitable new telco services based on customer behaviors, improve the customer experience with targeted, personalized offers and optimize complex sales and marketing processes.

Reduce churn with ML data insights

Our team uses multidimensional analytics models to deliver insights in areas such as:

• Customer experience index – Identify the best targets for upsell and retention campaigns based on service delivery KPIs and customer preferences 
• Network data monetization – Launch and monetize compelling new persona data-driven services and business models with insights to engage customers i.e. move to targeted campaigns
• Proactive customer care analytics – Reduce customer complaints and resolution times for customer-affecting issues with an AI/ML data-driven framework
• Churn reduction – proactively identify customer at risk to reduce churn

Effectively analyze data from complex and evolving sources without needing an in-house hard to find data science expert. Address various domains across your organization with an analytics operations model of AI/ML use cases. 

Make better 5G investment decisions and improve the way you manage and monetize existing data, enhance your products and services using customer behavior, and make business and operations models more efficient with analytics-driven processes. 

Nokia analytics experts: AI/ML advice, insights and integration

Our team of analytics experts are deft, dedicated and methodical in delivering insights using:

• Data analytics advisory and assessment – Some projects can help define, implement, and optimize analytics strategies, tools, algorithms and more
• Insight discovery and problem analysis – Gain intelligent insights such as root cause analysis either on demand or as a subscription
• Dashboards and reports – Custom-built reports and dashboards to make it easy for you to monitor your network KPIs for analytics-based decision making
• Model integration – Using AI/ML use cases, our team can help integrate your analytics models with Nokia solutions and third-party cloud platforms