Telco Operations Consulting

Nokia operations consultants work with you to prioritize your top initiatives in telco projects and most projects involve a vision assessment to clarify your operational vision, business drivers and key use cases for telecommunications consulting services. Through a gap analysis, our experts will understand the current level of operational maturity (including AIOps and automation), analyze the gaps and define your future operational state to meet your goals. 

The shift from a network-centric model to a service-centric model can be a challenge for many CSPs as they transform to become a DSP. While traditional network operations center concentrates on network metrics, the service-centric approach focuses on service quality metrics with automated network healing capabilities. 

Our expert operations consultant can help migrate your network operations center (NOC) to a service-centric model starting with a NOC assessment to pinpoint key focus areas for your transition. We’ll design a SOC model to fit your needs and to ensure long-term sustainability, we’ll advise you on key metrics and best practices.

Ultimately helping you monitor service delivery proactively and respond faster to issues that affect your customers.

Artificial Intelligence technologies including machine learning have been applied to a wide variety of CSP challenges in the transformation to a DSP. The rising data volumes and technical complexity of today’s and tomorrow’s networks are outstripping the capability of manual teams to operate them efficiently. The prize of achieving closed loop operations required not only automated action but automated decision-making, driven by artificial intelligence. 

We bring operations consulting experts and AI technology specialists together to perform a comprehensive and unparalleled assessment process with our AI Operations Maturity Assessment. We map your maturities across eight broad categories and sixty-seven sub-categories to provide a heat map of strengths and weaknesses in the complex challenge of applying AI technology productively and cost-effectively. We will identify the crucial gaps that are holding your AI programs back and provide a roadmap of targeted recommendations to solve the gaps.

Applying AI to your operations is quickly becoming the standard among operators and there is no time to fall behind.
 

The focus on virtualization and evolved infrastructure requires significant changes to your legacy OSS approach. Our operations consultants will create an E2E process transformation blueprint to give you the OSS capabilities to scale your operations and compete in a rapidly evolving marketplace.

Expand your customer engagement across all channels and position yourself for the future with end-to-end service orchestration.