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Cloud consultancy

Take the risk out of transformation and capitalize on disruption

Embrace digital transformation

 

Becoming a digital service provider (DSP) is about being highly innovative and data-driven, relentlessly focused on the customer experience and dedicated to using technology as a core business driver. It is also about transforming your network and your business to cloud-native infrastructure. But not all telco service providers have the in-house skills or resources to transform in these ways. Even those that do may lack confidence that they’re following the latest industry standards, best practices and use cases.

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Global experience to drive your digital transformation

Nokia Cloud Consultancy draws on deep network, software and business process expertise as well as practical, real-world experience to help telco service providers fill skills gaps and leverage best practices from top industry performers. Our telecommunications consulting services take a vendor- and product-agnostic view of your infrastructure and operations, looking at how everything fits together to determine the best way to overcome obstacles on the path to becoming a DSP in today’s rapidly changing competitive landscape.

Types of consulting

Telecom business consulting  

Nokia telecom business consulting can help you maximize your telecom business today and be at the forefront of the 5G/IoT future, with expertise and experience in revenue growth, customer experience, operational efficiency and more.

  • Customer experience consulting - Develop strategies to retain high-value customers by ensuring the best service experience possible.
  • Consulting in customer care transformation – use network intelligence and automation to improve and differentiate your contact center functions and touchpoints.
  • 5G innovation consulting – Create new business models and creative use cases to boost your business KPIs and define your 5G future.
  • IoT innovation consulting – Capitalize on emerging opportunities with your existing technologies, 5G or both.
  • Digital engagement consulting - Identify new revenue streams faster and transform your customer experience as a digital service provider.

Cloud Transformation Consulting

As a Communications Service Provider (CSP), you know the future requires moving your network to public, private or hybrid cloud environments. 5G, artificial intelligence, automation and ecosystem-based applications require low latency, increased efficiency, and flexibility that can only be provided by cloud-native solutions. Cloud-native solutions also enable rapid onboarding, operation and scaling of new services for breakthrough business agility.

Nokia Cloud Transformation Consulting leverages the strength of our full suite of Nokia Advanced Consulting Services. We ensure you have the right telco technology, operations and security model to meet your business goals today and be at the forefront of the 5G future, with expertise and experience in cloud strategy, migration, operations, security, revenue growth, customer experience, operational efficiency and more.

How CSPs can differentiate in the cloud

How CSPs can differentiate in the cloud

Data science consulting and analytics consulting

Our data science consulting and analytics consulting experts can help you grow revenue, increase customer satisfaction, optimize your resources and improve process efficiency by uncovering new insights about your customers and your network.

Operations consulting

Nokia operations consulting can help you deliver a better customer experience now and be positioned for ongoing success in the future.

  • Digital operations consulting - Understand your current level of operational maturity, analyze gaps and define your ideal future operations model.
  • Service operations center (SOC) consulting - Evolve your SOC from reactive, network-centric legacy operations to a proactive, service-centric approach.
  • Process transformation consulting - Gain a customized multi-year roadmap with prioritized initiatives for operational and business support systems (OSS/BSS) evolution designed to deliver maximum value.
data science and analytics consulting

Cloud and Network Services Data Science and Analytics Consulting

Big gain for us when we can predict close to 40% of actual churners in looking at the top 10% of potential churners. $1.6M of revenue upside annually.
Marketing manager
MEA region CSP organization
We have been selling a pipe in the past, but now we can define targeted offers as per the interest of the customer.
Marketing manager
MEA region CSP organization

5G security consulting

Nokia cybersecurity consulting brings deep 5G security expertise and one of the world’s only end-to-end 5G security assessment and insight capabilities to help you transform your 5G security operations and stay ahead of cybersecurity threats. We have the know-how you need to manage cyber threats and protect the security and privacy of sensitive business data, critical infrastructure, and all other aspects of your critical network. Read the brochure.

Technology consulting

We can ensure that you have the right telco technology working the right way to meet your current business goals and fulfill your long-term business strategy.

  • Technology blueprint creation – Create a clear path for standards-based evolution and a future-proof architecture framework.
  • Telco cloud consulting – Define a comprehensive telco cloud strategy aligned with your business goals, including a complete roadmap for workload migration.
  • Solution optimization – Optimize the performance of your deployed Nokia software solutions over the long term.

Advice you can trust

#1

consulting partner
for many tier 1 CSPs

15+

years of global consulting experience

200+

field-proven cases and process maps

50+

consulting processes developed
specifically for use with CSPs

30+

customer experience transformation programs globally

Why Nokia for telecom consulting services

Cloud

Successful track record of
5G, cloud and digital transformation projects

Experience

Technology blueprint proficiency

Data Sheet

Industry expertise in complex,
multi-vendor and multi-cloud environments

Transform

Deep product engineering
knowledge and expertise

Executive Summary

Insights from global
customer engagements
 

Customer-care

Global team of
experienced consultants

Application note

Alignment with best practices
and industry standards

Focused expertise and consultation

Our cloud consultancy is rooted in deep telecom experience to help you realize your business objectives with minimal risk and maximum efficiency.

Learn more

Brochure
brochure

Cloud transformation strategies to future-proof technology, operations and security

White paper
White paper

Revenue upside for marketing with Advanced Consulting Services predictive capabilities

Brochure
night lights

Taking the risk out of digital transformation

Ready to talk?