Take the risk out of transformation and capitalize on disruption
Embrace digital transformation
Becoming a digital service provider (DSP) is about being highly innovative and data-driven, relentlessly focused on the customer experience and dedicated to using technology as a core business driver. It is also about transforming your network and your business to cloud-native infrastructure. But not all telco service providers have the in-house skills or resources to transform in these ways. Even those that do may lack confidence that they’re following the latest industry standards, best practices and use cases.
Global experience to drive your digital transformation
Nokia Cloud Consultancy draws on deep network, software and business process expertise as well as practical, real-world experience to help telco service providers fill skills gaps and leverage best practices from top industry performers. Our telecommunications consulting services take a vendor- and product-agnostic view of your infrastructure and operations, looking at how everything fits together to determine the best way to overcome obstacles on the path to becoming a DSP in today’s rapidly changing competitive landscape.
Types of consulting
Telecom business consulting
Nokia telecom business consulting can help you maximize your telecom business today and be at the forefront of the 5G/IoT future, with expertise and experience in revenue growth, customer experience, operational efficiency and more.
- Customer experience consulting - Develop strategies to retain high-value customers by ensuring the best service experience possible.
- Consulting in customer care transformation – use network intelligence and automation to improve and differentiate your contact center functions and touchpoints.
- 5G innovation consulting – Create new business models and creative use cases to boost your business KPIs and define your 5G future.
- IoT innovation consulting – Capitalize on emerging opportunities with your existing technologies, 5G or both.
- Digital engagement consulting - Identify new revenue streams faster and transform your customer experience as a digital service provider.
Cloud Transformation Consulting
As a Communications Service Provider (CSP), you know the future requires moving your network to public, private or hybrid cloud environments. 5G, artificial intelligence, automation and ecosystem-based applications require low latency, increased efficiency, and flexibility that can only be provided by cloud-native solutions. Cloud-native solutions also enable rapid onboarding, operation and scaling of new services for breakthrough business agility.
Nokia Cloud Transformation Consulting leverages the strength of our full suite of Nokia Advanced Consulting Services. We ensure you have the right telco technology, operations and security model to meet your business goals today and be at the forefront of the 5G future, with expertise and experience in cloud strategy, migration, operations, security, revenue growth, customer experience, operational efficiency and more.
Data science consulting and analytics consulting
Our data science consulting and analytics consulting experts can help you grow revenue, increase customer satisfaction, optimize your resources and improve process efficiency by uncovering new insights about your customers and your network.
Nokia operations consulting can help you deliver a better customer experience now and be positioned for ongoing success in the future.
- Digital operations consulting - Understand your current level of operational maturity, analyze gaps and define your ideal future operations model.
- Service operations center (SOC) consulting - Evolve your SOC from reactive, network-centric legacy operations to a proactive, service-centric approach.
- Process transformation consulting - Gain a customized multi-year roadmap with prioritized initiatives for operational and business support systems (OSS/BSS) evolution designed to deliver maximum value.
5G security consulting
Nokia cybersecurity consulting brings deep 5G security expertise and one of the world’s only end-to-end 5G security assessment and insight capabilities to help you transform your 5G security operations and stay ahead of cybersecurity threats. We have the know-how you need to manage cyber threats and protect the security and privacy of sensitive business data, critical infrastructure, and all other aspects of your critical network. Read the brochure.
We can ensure that you have the right telco technology working the right way to meet your current business goals and fulfill your long-term business strategy.
- Technology blueprint creation – Create a clear path for standards-based evolution and a future-proof architecture framework.
- Telco cloud consulting – Define a comprehensive telco cloud strategy aligned with your business goals, including a complete roadmap for workload migration.
- Solution optimization – Optimize the performance of your deployed Nokia software solutions over the long term.
Advice you can trust
for many tier 1 CSPs
years of global consulting experience
field-proven cases and process maps
consulting processes developed
specifically for use with CSPs
customer experience transformation programs globally
Why Nokia for telecom consulting services
Successful track record of
5G, cloud and digital transformation projects
Technology blueprint proficiency
Industry expertise in complex,
multi-vendor and multi-cloud environments
Deep product engineering
knowledge and expertise
Insights from global
Global team of
Alignment with best practices
and industry standards
Focused expertise and consultation
Our cloud consultancy is rooted in deep telecom experience to help you realize your business objectives with minimal risk and maximum efficiency.