Integrated Operations Center for Public Safety

Today’s command centers face many challenges as the responsibilities of public safety agencies are increasing significantly. As cases grow in complexity, police, fire and ambulance services need to work together frequently.

Another pressing issue is how to manage the increasing volume of data available for decision making, particularly as numerous sources of varying data quality lead to dramatic rises in integration costs.

In short, authorities need to take care of citizens’ wealth, security, privacy and well-being. This requires a multi-agency control room that can use data from civilian sources, such as IoT and smart city applications, and authority data sources that operate in real-time 24/7.

Organizations are also looking for ways to use all available data sources, including rich media, such as videos submitted by the public, to be more aware of what is happening.

Learn how to enable Total Conversation between citizens, PSAPs and First Responders

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A new approach built on rich media and virtual control rooms

Nokia’s Integrated Operations Center for Public Safety helps public safety agencies to cooperate more effectively, sharing data and situational awareness more easily. All centers have the same view with the help of virtual control rooms and can access the same data.

The solution is Next Generation 9-1-1 and 112 compatible allowing more rapid, coordinated and fact-based emergency response, making extensive use of video communications, IoT, analytics and automation.

The Nokia multi-vendor approach with Nokia Integration Platform keeps the system architecture simple and enables data sharing across all systems. This allows rapid integration of a customer’s legacy and new systems and enables agencies to quickly add new capabilities.

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