How Nokia helped transform Chorus network operations

 
Chorus is New Zealand’s largest telecommunications infrastructure company. As a wholesale provider, it builds and maintains fibre and copper networks — including much of New Zealand’s ultra-fast  broadband (UFB) fiber network — and leases access to that infrastructure to CSPs across the country. 

Chorus wanted to continue to benefit from Nokia’s transformation expertise — to continuously improve all aspects of its network management and operations.

 
Each year, the Nokia Managed Operations team meets with representatives from Chorus to exchange ideas on how to bring continuous improvements to the way the network is run, drawing on Nokia’s experience managing hundreds of networks around the world. Once the ideas are approved by Chorus, weekly and monthly reporting helps ensure progress is on track. 2021–22 marks the seventh SIP since they began 2016.

While the SIP was initially focused on core operating activity improvements, over the years it has expanded into areas such as customer care and field maintenance — areas that have a noticeable  positive impact for Chorus’ CSP customers.