How Nokia helped transform Chorus network operations
Case study: Nokia Service Improvement Program
Chorus: New Zealand's largest telecommunications infrastructure company
Chorus is New Zealand’s largest telecommunications infrastructure company. As a wholesale provider, it builds and maintains fibre and copper networks — including much of New Zealand’s ultra-fast broadband (UFB) fiber network — and leases access to that infrastructure to CSPs across the country.
Chorus wanted to continue to benefit from Nokia’s transformation expertise — to continuously improve all aspects of its network management and operations.
How Nokia’s Managed Operations solution helped Chorus network management
Each year, the Nokia Managed Operations team meets with representatives from Chorus to exchange ideas on how to bring continuous improvements to the way the network is run, drawing on Nokia’s experience managing hundreds of networks around the world. Once the ideas are approved by Chorus, weekly and monthly reporting helps ensure progress is on track. 2021–22 marks the seventh SIP since they began 2016.
While the SIP was initially focused on core operating activity improvements, over the years it has expanded into areas such as customer care and field maintenance — areas that have a noticeable positive impact for Chorus’ CSP customers.
Faster time to restore service following incidents by automating network card resets
Cost savings through automated/remote fibre connection testing and card
resets — no more sending technicians into the field for routine tasks
Faster and more accurate service impact analysis and notification — from 30 minutes down to five minutes
More robust data for network design and capacity planning
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