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How Nokia helped transform Chorus network operations

Case study: Nokia Service Improvement Program

Chorus: New Zealand's largest telecommunications infrastructure company

Chorus is New Zealand’s largest telecommunications infrastructure company. As a wholesale provider, it builds and maintains fibre and copper networks — including much of New Zealand’s ultra-fast  broadband (UFB) fiber network — and leases access to that infrastructure to CSPs across the country. 

Chorus wanted to continue to benefit from Nokia’s transformation expertise — to continuously improve all aspects of its network management and operations.

How Nokia’s Managed Operations solution helped Chorus network management

Each year, the Nokia Managed Operations team meets with representatives from Chorus to exchange ideas on how to bring continuous improvements to the way the network is run, drawing on Nokia’s experience managing hundreds of networks around the world. Once the ideas are approved by Chorus, weekly and monthly reporting helps ensure progress is on track. 2021–22 marks the seventh SIP since they began 2016.

While the SIP was initially focused on core operating activity improvements, over the years it has expanded into areas such as customer care and field maintenance — areas that have a noticeable  positive impact for Chorus’ CSP customers.

Business benefits

Faster time to restore service following incidents by automating network card resets

Cost savings through automated/remote fibre connection testing and card
resets — no more sending technicians into the field for routine tasks

Faster and more accurate service impact analysis and notification — from 30 minutes down to five minutes

More robust data for network design and capacity planning

“The Service Improvement Program required close collaboration between Chorus and Nokia and evolved into a trusted partnership. We now consider Nokia one of our network guardians.”
Brenda Stonestreet
Head of Technology Operations, Chorus

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