Multivendor care

Single-point-of-contact (SPOC) support service for networks with multiple original equipment manufacturers and technologies.

Make trouble resolution faster, better, and less expensive with the Nokia Multivendor Maintenance solution. We offer single-point-of-contact (SPOC) support service for networks with multiple original equipment manufacturers and technologies. Our solution streamlines and integrates traditional OEM maintenance-related activities and end-to-end processes to deliver faster, more efficient, and more cost-effective support. Our multivendor maintenance SPOC delivery model brings together Nokia resources with third-party partner resources. In doing so, it mimics a primary contractor model to provide a complete suite of support services, filling any gaps in capability, technology or geography.

Our multivendor maintenance solution provides:

  • Single-point-of-contact coordination
  • Technical support services
  • Onsite field maintenance services
  • Part repair and exchange services
  • Guaranteed service level agreements across equipment from all vendors
  • Integrated performance reporting

The benefits to you are significant:

  • Immediate OPEX reduction on maintenance spending with average savings between 10 and 25 percent
  • Lower contract management and overhead costs when you streamline to a single multivendor maintenance contract
  • Potential for streamlining or reallocating resources due to operational efficiencies
  • Synergy between technical support, parts repair, exchange services, andonsite field maintenance across multiple network elements

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