Mobile Network Care
What are AI-powered mobile network support services?
AI-powered mobile network support services leverage artificial intelligence and machine learning to automate troubleshooting, enable predictive maintenance and enhance knowledge management.
These services can proactively detect and resolve network issues, automate routine tasks, and provide personalized support.
The challenges in today's fast-paced digital landscape can slow down operations and impact performance, such as:
Information overload
Engineers spend 25% of their time searching for information
Unpredictable failures
Operators cannot always predict when hardware will fail, and by the time it does, it's too late
Upgrade risks
Mobile network software upgrades can be complex and may introduce disruptions
AI-Powered Digital Care: Transforming Mobile Networks for the 5G Era
As today's mobile networks evolve, Digital Care Services bring increased complexity and new demands on performance, capacity and efficiency. Nokia's AI-based mobile network support services are designed to address these challenges, providing an intelligent solution that meets the pressing and intricate needs of today's network environments. Traditional models face challenges in identifying root causes, troubleshooting complex issues and keeping pace with the volume and complexity of support requests.
AI-powered mobile network support services can help address these challenges by:
Automate Troubleshooting: Al analyzes network data to swiftly identify potential issues, reducing problem-solving time and effort.
Enable Predictive Maintenance: ML algorithms forecast network failures, enabling proactive maintenance and minimizing downtime.
Enhance Knowledge Management: Al optimizes technical documentation, providing support teams with efficient access to the right information.
Scale Support Operations: Al-powered chatbots and virtual assistants handle high volumes of support requests, allowing human teams to focus on complex cases.
Proactive Al solutions for 5G mobile network challenges
Nokia’ AI-powered mobile network support services offers a comprehensive Al-powered portfolio that supports telecommunications providers In managing complex, high-performance networks. Al solutions redefine network support, empowering customers and engineers alike with tools that improve operational efficiency, prevent issues before they arise and optimize network performance all while significantly reducing downtime and costs.
Nokia AI Digital Assistant
- Telco industry’s first AI chatbot
- Enhanced with Generative AI
- 40% faster access to technical information
Predictive Hardware Analytics
- Predict network hardware issues with at least 85% accuracy up to 14 days before a potential failure
Predictive Software Analytics
- Leverages Generative AI to predict network alarms and critical events up to 3 days in advance with at least 95% accuracy.
- Enables more effective maintenance by identifying potential issues before escalation, leading to enhanced network performance, reduced total cost of ownership (TCO), and improved end-user experience.
Unified Troubleshooting Framework
- Integrates data from alarms, logs, performance metrics and configurations
- 25% reduction in average case handling time
Software Upgrade Center
- Leverages advanced automation tools to minimize human errors and ensure consistent, high-quality software upgrades
- Leveraging AI-driven insights from an extensive data repository and global upgrade expertise, Nokia achieves high rates of first-time success in software deployment
Accelerate incident resolution with automation and AI/ML based analytics
Read the case study from Safaricom, South Africa to learn how AI solutions support our customers.
- 25% reduction in average incident resolution time
- Complete process transformation
- Automated incident correlation and analysis with AI/ML
Amplify your knowledge
Tech Winter Horizon
Watch our Tech Winter Horizon event incl. industry experts on AI
Nokia subscription center
Subscribe to marketing communications from Nokia
More questions?
Learn more
Video
Nokia & SFR power network performance and sustainability
Event
White paper
Event
Solution brief
Solution brief
Blog
Mobile networks
Latest mobile networks press releases
Please complete the form below.
The form is loading, please wait...
Thank you. We have received your inquiry. Please continue browsing.