Repair and exchange services

Simplify network maintenance by enabling service providers to focus on their core operations and network growth.

How to buy

Nokia Repair and Exchange Services simplify network maintenance by enabling service providers to focus on their core operations and network growth. With this advanced exchange service, Nokia takes on the responsibility for stocking parts.

Repair and Exchange Services provide:

  • Dedicated support staff experienced with interoperability and multi-technology networking and multivendor issues
  • Lower repair costs by leveraging the Nokia global repair and logistics infrastructure for repair management and replenishment planning
  • CAPEX avoidance through shared inventory, optimized asset utilization and an industry-leading toolset
  • World-class, on-time delivery performance (95%), providing the right spares when and where needed with 24x7 global service delivery
  • Service-level support agreements based on the severity of the problem

Repair and Exchange is a combination of services that include:

Return for Repair - Defective parts are returned to Nokia for repair or replacement

  • High-quality, certified repairs
  • Consistent support across sites and networks, leveraging our global repair and logistics infrastructu

Advanced Exchange Services - Unlimited exchange of defective field-replaceable parts, delivered before you return the faulty part to Nokia

  • The right spares when and where you need them with 24/7 global service availability
  • World-class, on-time delivery
  • CAPEX avoidance through shared inventory

Small Cell Repair - A single-point-of-contact model for addressing warranty and repair reclamation of Nokia Small Cell parts

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