Repair and exchange services

Simplify network maintenance by enabling service providers to focus on their core operations and network growth.

How to buy

Overview
Features and benefits

Nokia Repair and Exchange Services simplify network maintenance by enabling service providers to focus on their core operations and network growth. With this advanced exchange service, Nokia takes on the responsibility for stocking parts.

Repair and Exchange Services provide:

Dedicated support staff experienced with interoperability and multi-technology networking and multivendor issues
Lower repair costs by leveraging the Nokia global repair and logistics infrastructure for repair management and replenishment planning
CAPEX avoidance through shared inventory, optimized asset utilization and an industry-leading toolset
World-class, on-time delivery performance (95%), providing the right spares when and where needed with 24x7 global service delivery
Service-level support agreements based on the severity of the problem

Repair and Exchange is a combination of services that include:

Return for Repair - Defective parts are returned to Nokia for repair or replacement

High-quality, certified repairs
Consistent support across sites and networks, leveraging our global repair and logistics infrastructu

Advanced Exchange Services - Unlimited exchange of defective field-replaceable parts, delivered before you return the faulty part to Nokia

The right spares when and where you need them with 24/7 global service availability
World-class, on-time delivery
CAPEX avoidance through shared inventory

Small Cell Repair - A single-point-of-contact model for addressing warranty and repair reclamation of Nokia Small Cell parts

Optimizes network investments

Provides high-quality, certified repairs for today’s advanced networks
Spend less on idle assets, leave more for network investment
Minimizes unnecessary spares

Improves operational efficiency by leveraging the capability Nokia has perfected

Delivers the right spares when and where needed with 24/7 global service availability
Improves forecasting of repair budget and inventory turnover ratio
Ensures that critical engineering changes are made
Uses proven planning tools and predictive modeling techniques

Mitigates risk and ensures high network availability

Provides consistent support across sites and networks, leveraging our global infrastructure
Minimizes risk when aging network equipment is out of warranty
Simplifies administration and tracking of warranty eligibility across networks
Ensures that industry standards are followed

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