Mega trends.
Massive insights.

New research from Nokia and Oliver Wyman sheds light on how the world’s service providers are dealing with disruption and defining their futures.

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Intro TMP
Intro TMP

Explore the reports

Service providers are shifting their strategies in response to changing customer expectations, new competitors
and differentiating business models.

Driving innovation

Executive guide for operations

This guide outlines three megatrends in telecommunications and provides recommendations for IT and operations leaders.

Get the executive guide for Operations

Executive guide

Executive guide for marketing

This guide provides recommendations for marketing and product leaders.


Get the executive guide for Marketing

Megatrends 2

Megatrends Report

Our Megatrends report uncovers industry best practices and reveals key themes.


Get the megatrends report

Preparing for 5G

Be the first to market to offer not just mind-blowing 5G speeds, but entirely new capabilities. It’s going to be extraordinary. There’ll be new services, revolutionary applications and endless business opportunities.

Watch the video (2 min 55 sec) to discover industry trends and learn how to prepare for 5G capabilities

Customer experience advantage

In the years ahead, the success of your business will be determined by one thing: the customer experience.

Watch the video (1 min 36 sec) to learn how new expectations and standards will affect customer loyalty 

Gain insights into successful strategies

  • What are the major industry trends driving operator success? 
  • What initiatives have achieved success, and which have failed?

Request a presentation to find out.

Find out more about strategies of successful CSPs

Focusing on the challenges of business growth, operational efficiency, customer experience and innovation, our study identified three “megatrends” common across the industry, in every region and service provider segment. Read more about the following strategic responses to telecom industry trends:

Next steps


Learn how you can…

Take advantage of every 5G opportunity

Be the first to market to offer mind-blowing 5G speeds and accelerate your customer’s digital experience.

Make the most of each moment when customer loyalty is won or lost in seconds

Discover how connecting intelligence in the 5G era helps you meet everyone’s expectations.

Create, deliver, assure and monetize services in the 5G era

See how to simplify your operations and connect the network to the business.

Get more insights

Best practices for 5G transformation

Gain insights into 5G strategy best practices based on research conducted in partnership with Analysys Mason.

The AI opportunity for telecoms

Based on interviews and a global survey of CSPs, explore the strategic and business opportunities enabled by AI, and approaches to overcome the barriers to implementation.

The future of operations in the 5G era

Discover how to connect the network to the business in our video series

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