Contact Us
Contact ION Learning Services to answer your Service Routing Certification questions.
Please expect a response within 2 business days.
Check out our frequently asked questions to see if others have experienced the same issue.
Courses
Please go to https://nokia.com/networks/training/src/courses for updates on course availability.
The primary language for SRC course delivery is English. Spanish and Portuguese classes are available in select countries. To locate a class in Spanish or Portuguese, go to the registration page: https://networks.nokia.com/src/course-registration.
All written course material and lab guides are available in English only.
All SRC Courses are offered in various locations globally. To find out where the course you are interested in taking is offered in the coming months, go to https://nokia.com/networks/training/src/courses, click on the course you want to take, and scroll to the bottom of the page to find the schedules.
To see the possible locations where courses can be offered, go to https://nokia.com/networks/training/src/courses and scroll to the bottom of the page
For information on course prices, go to https://nokia.com/networks/training/src/courses
To register for a course, go to https://nokia.com/networks/training/src/courses
Send an email to learning.services@nokia.com for course scheduling requests, and we will try to accommodate you to the best of our abilities.
Digital Rights Management (DRM)
DRM (Digital Rights Management) allows authors to protect their work from theft and unnecessary access, while ensuring that authorized users can easily access their material.
To view Nokia SRC DRM protected materials, you need:
- Internet connection
- Recent version of Adobe Reader
- FileOpen plugin
You can download and install the FileOpen plugin from the following location: http://plugin.fileopen.com/all.aspx
At this moment, only Nuage Networks VCP and Nokia SRC material are DRM protected.
Assuming you have accessed your courseware on a specific device before, you can continue to re-access it on said device for up to 7 days without internet connection. After the 7th day, the material will be inaccessible until you have a chance to reconnect to the internet and provide login details again. You must be connected to the internet the first time you open DRM protected courseware.
You can access your material on up to 6 devices.
Please contact learning.services@nokia.com outlining a reason to place a request for more devices.
Viewing courseware on mobile devices is not officially supported nor recommended as the material can be large and difficult to read on a small screen. FileOpen does feature apps you can download on various mobile operating systems; you may choose to authorize your mobile devices and view material on them at your own discretion
Your DRM username password should have been sent to you in an email when you received your materials. If you did not receive the email or have lost the email, please contact learning.services@nokia.com.
Presently, you are unable to change your DRM password. If you feel your password needs to be changed, please contact learning.servies@nokia.com
Please see their FAQs here or contact learning.services@nokia.com for anything else that has not been addressed.
For more information about courses, please send your inquiries to learning.services@nokia.com.
Exams
Please go to 'exams' for updates on exam availability.
In order to register for an exam, you will need to create a Pearson VUE account. See the exam scheduling instructions for more details.
Pearson VUE offers numerous testing centers worldwide. For the closest testing center to you, please see their test center search function here. In the case that there are none available, please contact learning.services@nokia.com for more assistance.
The following information is required for registration:
- Last name, first name
- Company name
- Email address
- Telephone number
- Street address
- Exam name and number (you will have a select option)
- Payment method
- Candidate ID
You will have to create a new Pearson VUE account for Nokia exams. For more information, please see our scheduling instructions.
Please email learning.services@nokia.com to receive a new voucher.
Please ensure you bring 2 pieces of valid identification to your exam. Each exam may have different requirements, you can find more information on requirements by selecting ‘testing policies’ while viewing an exam on the Pearson VUE webpage.
Please sign in to your Pearson VUE account to view cancellation and rescheduling options.
Written exam prices are 125 USD with the exception of the NRS II Composite exam (375 USD) and the SRA Composite exam (400 USD)
The passing mark for all SRC Exams is 80%.
All written and practical exams are offered in English only.
Candidates have 75 minutes to write the Nokia IP Networks and Services Fundamentals (4A0-100) exam. Candidates have 90 minutes to write all other written exams. Candidates have 255 minutes to write the NRS II composite exam
There are 60 questions for all exams except for the IP Networks and Services Fundamentals (4A0-100) - 40 questions and The NRS II composite exam has 100 questions.
Students are eligible to re-take Service Routing Certification written exams at any time, even if they have failed.
There is no required waiting period before re-taking a written exam. For lab exams, however, you must wait at least one month before re-taking the exam.
There is no limit to the number of times you can attempt to re-take an exam.
There is no time limit; you can take as long as you want to register for and complete an exam.
It may take up to five (5) business days for Nokia to receive an exam result. Once we receive your Service Routing Certification exam result, our system will automatically send you an email acknowledgment of your result.
After receiving your exam results, you will be sent an email, from Credly's Acclaim digital credential platform, prompting you to claim and display your digital badge.
For more information about exams, please send your inquiries to learning.services@nokia.com.
Certifications
There are three certifications in the SRC Program:
- NRS I: Nokia Network Routing Specialist I
- NRS II: Nokia Network Routing Specialist II
- SRA: Nokia Service Routing Architect
For more information, go to https://networks.nokia.com/src/certifications
It can take 8-12 weeks for shipment of diplomas, tile(s) and plaques. Shipping times will vary by country. The fulfillment status of your materials can found in the Student Portal, under the "My Certification Activity" tab, in "My Program History".
Verify if your material is on hold. Shipment of material is placed on hold until candidates verify their postal address. In order to ensure proper delivery, you will need to verify your postal address in the Nokia Student Portal. To do so, log in to the Nokia Student Portal at https://nokia.com/networks/training/src/studentportal and confirm your address information. Materials will not ship until your postal address is verified.
You can view your certification progress in the Student Portal by clicking on the “My Certification Progress” under the “My Certification Activity” menu. You will be able to view your current certifications, progress towards certification, expiration dates, as well as other details relating to your certification activities.
Once logged into the SRC Student Portal, click on "Verify My Certification" in the top navigation. Follow the instructions provided to send them verification of your certification via email.
By passing any higher-level exam, you will auto-renew your current certification. The new expiration date of your certification would be three years from the date when you take the higher-level exam.
Certifications will be given to participants who have passed the mandatory written and practical lab exams required for their chosen certification track.
- Prevent your certification from terminating.
- Ensure your skills and knowledge are evolving in lock-step with the continuous changes in IP service routing.
- Continue to network with a community of leading-edge Service Routing experts.
- Receive an industry-respected diploma attesting to your certification level and accomplishment.
Please refer to the Recertification page.
Your certification will expire three years from the date your certification was awarded. If you achieve a higher-level certification, the expiration and termination dates for all of your certifications will be reset to the date of the higher-level certification. Writing higher-level exams will reset the date of the certification to three years from the date of the higher-level exam.
You can recertify at any time. Ensure that you recertify prior to your certification termination date.
If you do not recertify prior to your certification termination date, your certification will be terminated. Once a certification is terminated, you lose all benefits of the certification. You will also need to meet all original certification requirements again to re-obtain the certification. If you do re-obtain it, you will be issued a new certification ID and diploma.
Expiration is the date three years after which your certification was awarded. You can still recertify while in an expired state. Termination is the date six months after that, at which point you must restart your certification track.
For more information about certifications, please send your inquiries to learning.services@nokia.com.
Workshops
A workshop is a guided practice session where students can independently work through a series of practical lab exercises with full access to an instructor for questions.
Go to https://nokia.com/networks/training/src/courses and click “Register” next to the workshop in which you are interested.
There are two versions of the workshop, Version A and Version B, consisting of the lab exercises outlined below. Students can register for either version based on personal choice. Note that it is only necessary to register for one version of the workshop in order to be prepared for taking the NRS II lab exam (NRSII4A0). Students can optionally register for the second version should they desire to have an additional level of training and confidence for the exam.
For more information about workshops, please send your inquiries to learning.services@nokia.com.