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Nokia smartphone screen replacement promotion – Terms and Conditions


Nokia smartphone screen replacement promotion – Terms and Conditions

Get one free screen replacement within the first three months of purchasing an eligible Nokia smartphone.

  1. Summary

1.1 HMD Global Oy, Bertel Jungin aukio 9, 02600 Espoo, Finland, (Manufacturer) are offering one free screen replacement ( Service ) for eligible Nokia smartphones within the first three months of purchase ( Promotion ).

1.2. This Promotion currently covers only the Nokia X20 ( Phone ) that are purchased from an authorised Australian reseller of Nokia mobile phones, including,, JB HiFi, Harvey Norman, Officeworks, The Good Guys and others.

1.3. This Promotion is only available to residents of Australia who have purchased a Phone in compliance with clause 1.2 ( Participants ) from 3 June 2021 and until the Manufacturer publishes notice of the Promotion's end after the sale of applicable stock ( Promotion Period ) and entitles each Participant who have purchased a Phone during the Promotional Period to have their screen of their Phone replaced within a ninety (90) day period starting from the date they purchase the Phone ( Eligible Service Period ).

1.4. The Service provided under this Promotion is limited to the screen of the Phone which consists of the tempered glass, the touch/LCD display module and attached connectors.

The Promotion and the Service does not apply to any other part of the Phone (including main board, surrounding frame, keys, USB or camera, including any damage to other parts of the Phone by way of liquid ingression).

  1. Your Australian Consumer Law Guarantees not impacted by Promotion

2.1. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

2.1.1. to cancel your service contract with us; and

2.1.2. to a refund for the unused portion, or to compensation for its reduced value.

2.2. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

2.3. When you book your Phone into our service portal (as per clause 3.2) as part of this Promotion we will ask you to provide information about your Phone, and will inform you if we believe a Consumer Guarantee applies to you. If we undertake services on your Phone as a result of the Consumer Guarantee which apply to you or we otherwise take steps to comply with the Consumer Guarantees, this will have no impact on your entitlement under this Promotion and you will still be entitled to access this Service once at any other point during the Eligible Service Period.

  1. Steps to redeem your one free screen replacement.

3.1. Check that you are within the Eligible Service Period. If you request a screen replacement after this Eligible Service Period you are not eligible for the Promotion and we will inform you that you are not entitled to the Service. Subject always to the Consumer Guarantees and clause 2 of these Terms, if we undertake any services on your screen after the Eligible Service Period, you will be charged for any such services we provide.

3.2. Book your phone into our service portal available at: We will ask you for information about your Phone and may request that you to provide proof of purchase so that we can verify you are within the Eligible Service Period.

3.3. Your Phone will be collected by a courier from the address you specify in your booking. If you do not wish to use the courier collection you must deliver the Phone to the address set out in clause 6 below.

3.4. You should allow at least 5-10 working days from collection for the replacement to be completed and returned. Occasionally some replacements may take longer than expected.

3.5. After the screen replacement is complete, your Phone will be couriered back to the address you specify in your booking.

3.6. In case you need further information or support please contact us at

  1. What the Service does not cover.

4.1. The Promotion provides each Participant with one free screen replacement within the Eligible Service Period. Without excluding the Participant's rights under Australian Consumer Law (see Clause 2), this Promotion does not entitle a Participant to have any damage to their Phone (excluding the screen – which will be replaced regardless of its condition at the request of the Participant) replaced without charge during the Eligible Service Period or at any other time.

4.1.1. A Participant can pay to have the non-screen components of their Phone repaired or replaced, and more information about this service can be found at and through the Nokia service portal.

4.1.2. If during their Eligible Service Period a Participant elects to have the Service carried out AND within the same service request elects to pay for repairs to other parts of the Phone, only the cost of these other repairs and not the cost of the Service will not be charged to the Participant.

4.2. The Manufacturer separately provides all Participants with a Manufacturers Limited Warranty. This Manufacturers Limited Warranty is separate to this Promotion, and in no way limits or extends a Participant's rights under this Promotion. Please refer to the manufacturers limited warranty included with your sales pack or visit for further information.

  1. Additional Terms and Conditions

The following Terms and Conditions apply to the Service:

5.1. Each Phone can receive the Service only once during the Eligible Service Period. Only the screen will be replaced free of charge. If the Participant requests the replacement of other parts of the phone during the Eligible Service Period, these replacements will be chargeable subject to Clause 2.

5.2. The Manufacturer will install on all eligible Phones, on the valid request of a Participant within the Eligible Service Period, a new screen.

5.3. The Promotion applies only to specified eligible Phones purchased from authorized Nokia online store or specified Nokia re-seller within Australia during the Promotion Period. [The Manufacturer reserves the right to cease to offer this Promotion to new customers at any time (without affecting the rights of customers who have already purchased a Phone before that time)]. Further, the Promotion is only valid when logged through the Nokia service portal.

5.4. The Service is available only for Participants aged 18 years and over. Participants aged under 18 years old must have permission from their parent or guardian to access the Service. The Manufacturer or authorized Nokia repair service provider may require the parent or guardian to sign these Terms as a condition of the Service.

5.5. The Manufacturer reserves the right, at any time, to take reasonable steps to verify that a Participant has the right under these Terms to access the Service, this includes verifying a Participant's identity, age and place of residence. The Manufacturer reserves the right, at its sole discretion, to disqualify any Participant who the Manufacturer has reason to believe has breached any of these Terms and Conditions, failed to comply with the redemption process outlined in these Terms, or engaged in any unlawful or other such activity.

5.6. Redeeming the Service may require a valid proof of purchase, such as order confirmation from Nokia online store, or receipt or invoice from authorized Nokia reseller, which shows the date of purchase of the eligible Phone. The valid proof of purchase must be presented by the Participant if requested by the Manufacturer as a part of Service process.

5.7. The right to redeem the Service under this Promotion is not transferrable or exchangeable and may only be exercised by the original purchaser.

5.8. Errors and omissions may be accepted at the Manufacturer's sole discretion. Failure by the Manufacturer to enforce any of its rights at any stage does not constitute a waiver of those rights. The Manufacturer reserves the right to recover damages or other compensation arising from any error or omission by a purchaser.

5.9. The Manufacturer, at its sole discretion, reserves the right to cancel, suspend, terminate or modify the Promotion or any part of the Promotion if fraud, technical failures or any other factor beyond the Manufacturer's reasonable control adversely affects the Manufacturer's ability to conduct the Promotion or part of the Promotion as contemplated in these Terms and Conditions, subject to any written directions from any regulatory authority and Australian Consumer Law. Any cancellation or modification to the Promotion will be published on the Manufacturer's web site

5.10. Nothing in these Terms and Conditions limits, excludes or modifies or intents to limit, exclude or modify any other extended warranties already provided by the Manufacturer.

5.11. To the extent permitted by law, the Manufacturer is not liable for any loss, corruption or destruction of data stored by the Participant on the eligible Phone. The Manufacturer is not liable for loss or damage to third party hardware or software or for any special, indirect or consequential loss or damage.

5.12. The Manufacturer will be responsible for any phone or products/accessories damaged or lost in transit for delivery of the phone to the Manufacturer via the provided courier. If the Participant elects to deliver the Phone to the Nokia authorised dealer listed at Clause 6, the Participant bears the risk of delivery of the Phone and the Manufacturer accepts no responsibility in this regard.

5.13. The Manufacturer collects personal data for conducting the Promotion and Service and may, for this purpose, disclose such personal data to third parties, including but not limited to agents, contractors and service providers. The provision of the personal data by the participant is a precondition for redeeming the Service. The Manufacturer will use and handle the personal data as set out in the Manufacturer's Privacy Policy on

5.14. If a Participant makes a claim for the Service when their Phone has been damaged, and that damage is such that it prevents the Service from being provided, the Manufacturer will contact the Participant and provide them with a quote for repairing that damage.

5.14.1. If a Participant elects not to have these necessary repairs carried out, the Manufacturer is not required the provide the Service or otherwise compensate the Participant.

5.14.2. If the Participant agrees to have the necessary repairs carried out, they will be charge for those necessary repairs to the Phone, however, the cost of the Service (in relation to the screen) will not be charged to the Participant.

5.15. Limitation Of Liability: Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory Consumer Guarantees set out in the Australian Consumer Law, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia (“ Non-Excludable Guarantees“). To the maximum extent permitted by applicable law, and subject always to the Non-Excludable Guarantees, the Manufacturer, its subsidiary or any party acting on its behalf and its employees and agents will under no circumstances be liable to you or any subsequent owner for any indirect or consequential defects, including but not limited to costs of recovering, reprogramming, or reproducing any program or data or the failure to maintain the confidentiality of data, any loss of business, profits, revenue or anticipated savings, resulting from its obligations under this Service .

5.15.1. To the maximum extent permitted by applicable law, the limit of the Manufacturer and its' employees and agent's liability to you and any subsequent owner arising under the plan shall not exceed the invoice value of the covered phone.

5.15.2. The Manufacturer specifically does not warrant that (i) it will be able to replace the screen of the Phone without risk to or loss of programs or data, (ii) it will maintain the confidentiality of data, or (iii) that the operation of the product will be uninterrupted or error- free.

5.15.3. Nothing in these Terms shall exclude or limit Manufacturer's liability for (a) death or personal injury caused by its negligence, or (b) fraud. To the extent that liability under such laws and regulations may be limited, Manufacturer 's liability is limited, at its sole option, to replace or repair of the specified phone or supply of the service.

5.16. Force Majeure: The Manufacturer is not responsible for any failures or delays in performing service or delivering your product or a replacement phone that are due to events outside its reasonable control.

5.17. These Terms and Conditions are subject to the laws of Australia. All disputes in relation to this Service will be addressed in accordance with appliable laws of State of New South Wales.

  1. Contact Details

Quantum Service and Logistics
Suite 1, 20 Smith St.
Parramatta NSW 2150
Tel: 02 8767 2200