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Marketplacer - Delivery & Returns

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Purchases must be made by 9 Dec 2022 (4 Dec 2022 for WA/NT) for the Australia Post Christmas cut off dates of 12 Dec 2022 (7 Dec 2022 for WA/NT), to be in time for Christmas Day. For more information, visit Christmas sending dates - Australia Post

The Australia Office will be closed from Friday 23 Dec 2022 to Sunday 8 Jan 2022. During this time there will be a delay in response times. For urgent enquiries, please email nokiacareau@nokiaphones.com

Marketplacer - Delivery & Returns

Delivery Policy

We offer you delivery method by Australia Post Standard Delivery:

Standard Delivery: $12.50, with free shipping for orders $100 AUD - Expected to deliver within 3-6 business days after your item has shipped.

Once you have placed an order, you will receive an Order Confirmation email to confirm your order details, including shipping and delivery estimate. Once your item has prepared for shipment and ships (within 24 hours), you will receive a Tax Invoice and a Shipment Notification email with carrier and tracking information. The tracking number allows you to track the progress of your order by visiting the delivery partner's website and following the prompts to input your tracking number.

Should you have any order or delivery questions, please email us at nokiacareau@nokiaphones.com.

Returns Policy

Returned Product StatusPolicyTime LimitExclusions and other conditions
Faulty product with packaging in any condition or packaging discardedRefer to Warranty Policy below24 months
Unused and unopened, packaging in original condition, product not faulty - e.g. change of mind100% refund, or replacement product7 daysExclude commercial sales Customer liable for shipping costs. Returned product must be received either in the Australian office, or at the warehouse, for refunds/ replacements to be released.

We treat each returns request on a case by case basis. Please email the Nokia Care Team at nokiacareau@nokiaphones.com with your request first, and then we will advise next steps.

Thank you!

Warranty Policy

We offer a 30 day Refund or Replacement Warranty for all purchases on the website if the product is faulty. Please email us at nokiacareau@nokiaphones.com for more information.

Warranty Service” valid for 24 months from date of purchase. Should you wish to opt in for this service, please visit https://www.nokia.com/phones/en_au/replacement-warrantyterms for more information.

In all other scenarios, our phones come with a 24-month warranty period. Please visit https://www.nokia.com/phones/en_au/support#warranty for further information.

To book in a device repair please visit http://nokia.smartservice.mobi/.

For general support, our Support Pages and FAQs on https://www.nokia.com/phones/en_au/support.

Fine Print

Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.

For any accepted return, the product must be returned with its included accessories and packaging needs to be returned along with the original receipt and original packaging, and we will replace/exchange it or offer a refund based upon the original payment method.

However, please note that we will only remit refunds to an Australian bank account where the name of the bank account holder matches the payor’s name/information. Please also note that we only remit refunds domestically and cannot remit refunds outside of Australia. In addition, please note the following:

Products can be returned only in the country or region in which they were originally purchased.

Should you wish to return ten or more of the same product, please get in contact with HMD Australian office at nokiacareau@nokiaphones.com.

For more information, visit https://www.nokia.com/phones/en_au/support#warranty