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Nokia 3310 User Guide

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Nokia 3310

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Frequently asked questions

Where can I get support for my Lumia smartphone?

There are two main resources that provide support for Lumia phones. For general support and information, you can visit Microsoft Mobile devices help page. For troubleshooting and repair queries, you can visit B2X and search for your Lumia model.
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Before starting chat with our customer support, please leave your contact details. Contact our chat support for online purchases support, product information, warranty support.

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Phone support

Customers of our services can call us between 9:00 am and 6:00 pm. For support with our phones, please contact us via chat or email.

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Community support

Connect with other Nokia phone and tablet customers in the Nokia phones community to find and share answers to a range of questions.

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Assistance and help

Repair or replacement

Tried self-help options and phone still not working? Let us take care of it.

Repair or replacement

We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.

Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.

Sending your Product in for repair happens in 4 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Repair or replacement

We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.

Product dispatched

Typically, within a day of repair or replacement, your Product is dispatched back to you.

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Recycle

Send us your unwanted devices for safe and secure disposal.

Recycle

Don’t just throw out your old phone – recycle it and do some good for the planet.

Send your unwanted phone to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.

For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone or how to send it to us, you can contact us via live chat or email.

2 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Get started