Whilst our community is always open, the impact of coronavirus (COVID-19) means that some of our response times and language support has been affected.Please do bear with us, and stay safe.
Using a Wi-Fi connection is generally faster and less expensive than using a mobile data connection. If both Wi-Fi and mobile data connections are available, your phone uses the Wi-Fi connection.
Your Wi-Fi connection is active when network_wifi is shown on the status bar at the top of the screen.
Important: Use encryption to increase the security of your Wi-Fi connection. Using encryption reduces the risk of others accessing your data.
Tip: If you want to track locations when satellite signals are not available, for example when you‘re indoors or between tall buildings, switch Wi-Fi on to improve positioning accuracy.
Did you find this helpful?
Our chat service is open 24 hours a day, 7 days a week. Simply fill in your contact details and a we'll connect you to a support representative.
Tell us about your problem and we'll get back to you via email.
Track the progress of an order and view your order information.
Tell us what problem your phone is having and send it off to repair.
Find and share answers in the Nokia phones community.