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I don't know the password for My Account, what should I do?

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My Account

I don't know the password for My Account, what should I do?

With My Account, there is no need to memorise a password. My Account uses a secure, one-time PIN login method. To log in, all you have to do is enter your registered email address when prompted. We will then email you a one-time use PIN code that you can use to log in.

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