While rolling out the Android 10 update for Nokia 3.1 Plus devices, we were made aware of a software error. We immediately stopped the software rollout to investigate.
We discovered that affected devices will work as normal, but they are not able to receive over-the-air software updates as normal until the error is resolved. Please refer to the following Nokia phones community post for help on how to resolve the issue: https://community.phones.nokia.com/discussion/61460/the-nokia-3-1-plus-update-error-how-it-happened-and-how-we-re-fixing-it/p1
Did you find this helpful?
Our chat service is open 24 hours a day, 7 days a week. Simply fill in your contact details and a we'll connect you to a support representative.
Tell us about your problem and we'll get back to you via email.
Track the progress of an order and view your order information.
Tried self-help options and phone still not working? Let us take care of it.
Find and share answers in the Nokia phones community.