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Device
Cleaning your mobile phone
Apps and app settings
Battery and charging
Camera and photos
Files and storage
GPS, Bluetooth, and other connections
Issues, support and device information
Language and input settings
Networks, Wifi and mobile data
Security and privacy
Software and updates
Ringtones and personalization settings
SIM cards, contacts and calling
Media and other features
Nokia 3.1 Plus update error
Servicing and repairs
Check if your warranty is valid
Warranty coverage information
Insure your Nokia phone
Repair or replacement
Insurance and warranty information
Shopping online
Order information
Shipping information
Returns and cancellations
Privacy
Support and repairs
My Account
Paying with Klarna
Other

Order information

How can I manage my order?
What payment methods can I use?
Is there a maximum amount of products I can order at once?
Why is my payment not going through?
When will my credit card be charged?
How do I get a copy of my receipt?
Can I change the recipient of my order?
Where can I check my order status?

Shipping information

When will my order be shipped out?
How can I track my order status?
Do you ship to my country?
Can I change my shipping address?
How much are the shipping costs?
I didn't receive all of the items in my order. What should I do?
My goods arrived damaged. What should I do?

Returns and cancellations

How can I cancel my order?
How do I return my device bought after 11 November?
How do I return my device bought before 11 November?
I've made an order with several items, but I want to return some of them. Do I have to return the whole order?
How long does it take for the payment to be refunded?
How long do I have to return an item?
Can I reschedule or book a new return collection date?

Privacy

Do you store my payment details such as my card number?

Support and repairs

How can I contact support?
How can I get my device repaired?

My Account

What are the benefits of creating an account?
How can I create an account in the Nokia phones store?
I don't know the password for My Account, what should I do?
Do I need to create an account to make a purchase?
How can I delete my account?

Paying with Klarna

Has Klarna received my payment?
Can I change the card used to make payments?
Is my payment information safe?

Other

Can I make an order free of VAT?

Contact support

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Manage your order

Track the progress of an order and view your order information.

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Ask the community

Find and share answers in the Nokia phones community.

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