How can I cancel my order?

Support Topics

Servicing and repairs Shopping online Device

Order information

Where can I shop for Nokia phones?How can I manage my order?What payment methods can I use?Is there a maximum amount of products I can order at once?Why is my payment not going through?When will my credit card be charged?How do I get a copy of my receipt?Can I change the recipient of my order?Where can I check my order status?

Shipping information

When will my order be shipped out?How can I track my order status?Do you ship to my country?Can I change my shipping address?How much are the shipping costs?I didn't receive all of the items in my order. What should I do?My goods arrived damaged. What should I do?I didn't receive all of the items in my order. What should I do?

Returns and cancellations

How can I cancel my order?I've made an order with several items, but I want to return some of them. Do I have to return the whole order?How long does it take for the payment to be refunded?How long do I have to return an item?Can I reschedule or book a new return collection date?

Privacy

Do you store my payment details such as my card number?

Support and repairs

How can I contact support?How can I get my device repaired?

My Account

What are the benefits of creating an account?How can I create an account in the Nokia phones store?I don't know the password for My Account, what should I do?Do I need to create an account to make a purchase?How can I delete my account?

Paying with Klarna

Has Klarna received my payment?Can I change the card used to make payments?Is my payment information safe?

Pre-orders

When will my pre-ordered item be shipped? Can I cancel my pre-order?How can I pay for my pre-order?When will I be charged for my pre-order?How many items can I pre-order at once?Can I return my pre-order after it has been shipped?Can I change my payment method or shipping address after making my pre-order?

Other

Can I make an order free of VAT?Where can I find more information on HMD Mobile?

How can I cancel my order?

You can cancel your order within 1 hour after the order has been made. Orders can be cancelled in the My Account portal or by following the link on the order confirmation email.

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