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Tell us about your problem and we'll get back to you via email.
Connect with other Nokia phone and tablet customers in the Nokia phones community to find and share answers to a range of questions.
Tried self-help options and phone still not working? Let us take care of it.
We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.
Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.
Fill in the necessary details about your Product along with your own information.
Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.
We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.
Typically, within a day of repair or replacement, your Product is dispatched back to you.
Send us your unwanted devices for safe and secure disposal.
Don’t just throw out your old phone – recycle it and do some good for the planet.
Send your unwanted phone to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.
For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone or how to send it to us, you can contact us via live chat or email.