‌‌

Nokia Mobile - Terms and Offers (India)

E-commerce Offers

Exclusive offer (Stand a chance to win Nokia Active Wireless Headset)
Following terms and conditions (the “Terms and Conditions”) shall apply to the Nokia Mobile ecommerce store Exclusive Offer (the ‘’offer”) detailed below. For the purposes of these Terms and Conditions, the term Organizer, when used with reference to a legal entity, shall mean HMD Mobile India Pvt Ltd. (“Organizer/HMD India”)
1. Offer description – Buy a Nokia smartphone and stand a chance to win Nokia Active Wireless Headset worth Rs. 3360/- (approx.)
2. Valid on Nokia 7.1 purchased on www.nokia.com/phones
3. Offer Validity – For devices bought between 12th December 2018 till 15th January 2019. (both days inclusive)
4. The territory & applicability of this offer shall be within the territory of India except the state of Tamil Nadu. This offer is not open for participants from the state of Tamil Nadu in view of the provisions of the, Tamil Nadu prize scheme (prohibition) act, 1979, and in all such states where it is specifically prohibited by law.
5. Organizer can curtail or extend the Offer Period, as it deems necessary.
6. Only Individual Legal residents of India who meet the following eligibility criteria shall only be eligible to participate in the offer 7. Participant must not be an employee of the Organizer or its distributor, TNS Mobile India Private Limited and those belonging to the related retailers and distributors, at the time of the Offer.
8. Participant must not be involved in any part of execution or administration of the Offer.
9. The offer is void outside of India and wherever else prohibited by law.
Terms and Conditions of Exclusive offer
10. To be eligible for this offer, the participant/customer should have purchased the aforementioned product only on www.nokia.com/phones
11. Lucky Customer(s) stand a chance to win a Nokia Wireless headset worth Rs. 3360.
12. Participating in offer implies that the customer agrees to all Terms & Conditions of the Contest and the products.
13. By participating in this Offer, participant agrees to receive communication(s) from Organizer relating to the Offer and participant unconditionally agrees not to make any claim or raise any complaint against Organizer and/or the event management company in this respect.
14. All winners are subject to verification, including without limitation, verification of eligibility through checks as deemed appropriate by Organizer and complete compliance with these terms and conditions; Organizer reserves the right to verify the winner's details either on its own or through its authorised agency / person and the winner shall provide all necessary assistance in such verification. In exercising this right, Organizer may ask the winner to provide any documentary or other form of evidence, and if evidence does not establish the same then HMD India, in its sole discretion, will have the right to disqualify the winner.
15. Organizer will not be liable for delay in delivery of prizes due to non-availability of stocks or for any other reason beyond its control.
16. In the event of any conflict or inconsistency regarding any instructions, rules and conditions on any advertising or promotional material relating to the Offer, these Terms and Conditions shall prevail over all such other instructions, rules and conditions.
17. The prize cannot be exchanged with any product or item, is non-transferable and cannot be encashed under any circumstances. Accessories, if any shown with the prize, if any, shall not form part of the prize to be provided to the winner. Organizer shall not be liable for any loss or damage due to Act of God, Governmental actions, other force majeure circumstances and shall not be liable to pay any amount as compensation or otherwise for any such loss.
18. By participating in the Offer, each participant represents and warrants that he/she is legally competent to enter into binding contracts under applicable laws. By taking part and/or entering into the Offer the participant warrants that all information provided by the participant regarding its name, age, state, city, address, phone number, etc., is true, correct, accurate and complete and that the participant is authorised to provide such information and consents to the use of such information by HMD India.
19. Organizer reserves the absolute right to amend the terms and conditions of the Offer or extend the Offer Period or cancel or discontinue the Offer or any part thereof without giving any reasons or prior notice. Organizer reserves the right to substitute the prizes under this Offer with prizes of equivalent value, at its sole discretion. Offer shall be void, if prohibited by law. In such case, Organizer shall not be liable to provide any gift(s)/ prize(s) or compensation to the winner on any account. Model , type , variant, colour etc will be at the sole discretion of the Organizer.
20. Offer shall be void in any state where prohibited by law. In such case, Organizer shall not be liable to provide any free cash-back, gift(s) or compensation to the participant on any account.
21. Failure by the Organizer to enforce any of its right at any stage does not constitute a waiver of those rights.
22. By entering the Offer, the participant agrees that Organizer shall not be liable for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Offer or with the acceptance, possession, or use of any prize (except any liability which may not be excluded under applicable law).
23. All other costs, taxes if any, including insurance and incidental costs that may be levied or incurred on the Prize(s) shall be fully borne by the Winner.
24. Subject to any applicable law: (a) All warranties of any kind whatsoever, whether express or implied, are hereby expressly disclaimed by Organizer including, but not limited to, meeting of the Participant's requirements or aspirations, timeliness, security, the results or reliability of any competition, or the delivery, quality, quantity, merchantability, fitness for use or non-infringement in respect of any goods, services, prizes or awards acquired or obtained through the competition or any transactions effected through the competition; (b) The Participant expressly agrees that his/her participation in the competition offered by Organizer is at the Participant's sole risk and is governed by the Terms and Conditions herein; and (c) No advice or information whether by representations, oral, written or pictorial derived from the website or through the competition shall be construed to mean the giving of any warranty of any kind by the Organizer.
25. The Participant undertakes to indemnify and keep the Organizer harmless and indemnified against any loss, damage, claims, costs and expenses which may be incurred or suffered by the Organizer due to breach of any Terms and Conditions contained herein by the Participant and/or infringement or violation of any patent, copyright, trademark, trade secret or other proprietary right of a third party by the Participant and, or, arising from participation in the Offer.
26. Decision of Organizer in relation to the Offer and matter incidental thereto shall be final and binding on the customer. Any and all disputes, controversies and conflicts ("Disputes") arising out of the Offer shall be referred to a sole Arbitrator to be appointed by the director of Organizer in accordance with the Arbitration and the Conciliation Act, 1996 amended up to date. The place of arbitration shall be New Delhi and the language used in arbitral proceeding shall be English. Subject to the dispute resolution procedure as set out here in above, the courts at New Delhi shall have the exclusive jurisdiction in respect of all the subject matter with relation to the Offer.

Operator offers

1TB Data with Airtel 199 plan
a. Valid on Nokia 8.1 and Nokia 7.1
b. Terms and conditions –
Rs. 199 plan provides 1.4GB data/day + 20 GB additional data per month for 18 recharges. For more details visit – https://www.airtel.in/handset-offers. Terms and conditions apply.

Bank and Financing Offers

HDFC Cashback

1.Offer period:
Nokia 7.1 : Oct 7’2018 – January 31’2019
Nokia 8.1 : Oct 21’2018 – January 31’2019
2. 10% Cashback using HDFC Credit card EMI, Debit card EMI and Credit card regular transactions through Pinelabs EMI terminals. 3. Cashback to be credited within 120 days from the date of end of offer period. 4. Cashback applicable only on 2 transactions per card for the offer period. 5. Customers will be eligible for cashback only if the chargeslip received upon transaction has “Cashback” printed on it. Customer will not receive cashback if not eligible as per charge slip. 6. Customers to retain chargeslip till the time cashback is credited. 7. Offer not applicable on Business, Corporate & Commercial credit cards.

Happy 99 Offer

  • Offer description – Take home a Nokia smartphone for just Rs. 99*
  • Valid on Nokia 1, Nokia 2, Nokia 2.1, Nokia 3.1 (2GB|16GB), Nokia 3.1 (3GB|32GB), Nokia 3.1 Plus, Nokia 5.1, Nokia 6.1 (3GB|32GB) , Nokia 6.1 (4GB|64GB), Nokia 7 Plus, Nokia 8 Sirocco
  • Offer Validity – 1st October 2018 till 10th November 2018
  • Terms and Conditions – Rs. 99 is the processing fee, the rest of the amount needs to be paid by the customers in easy EMIs as per the tenure chosen. Rs. 99 offer is only available through HDBFS, Capital First and Bajaj Finance Ltd. Customer’s eligibility for any of the financing options applicable on Nokia smartphones during the offer period depends on the sole discretion of the financing partner. Zero processing fee for all transactions happening through Pinelabs brand EMI machine. Customers can opt to choose from different tenures, schemes or financing options (other than Rs. 99 offer) available at retail store during the offer period applicable to Nokia smartphones. For further details please check partner websites. Terms and conditions apply.

HDFC Cashback offer

  • Offer description – Get 10% cashback on select Nokia smartphones and 15% cashback on Nokia 8 sirocco only, using HDFC credit and debit cards
  • Valid on Nokia 1, Nokia 2, Nokia 2.1, Nokia 3.1 (2GB|16GB), Nokia 3.1 (3GB|32GB), Nokia 5.1 , Nokia 6.1 (3GB|32GB) , Nokia 6.1 (4GB|64GB), Nokia 8 Sirocco
  • Terms and conditions – Get 10% cashback on HDFC bank credit cards and debit cards on select Nokia smartphones. Offer period: Oct 1 – Nov 10 (both dates included). 10% cashback on Nokia 1, Nokia 2, Nokia 2.1, Nokia 3, Nokia 3.1 (2 GB & 3 GB), Nokia 5 (3 GB), Nokia 5.1 and Nokia 6.1 (3 GB & 4 GB). 15% cashback on Nokia 8 Sirocco using HDFC bank Credit card EMI, Debit card EMI and Credit card regular transactions through Pinelabs EMI terminals. Cashback to be credited within 120 days from the date of end of offer period. Cashback applicable only on 1 transaction per card for the offer period. Customers will be eligible for cashback only if the charge slip received upon transaction has ‘Cashback’ printed on it. Customers will not receive cashback if not eligible as per charge slip. Customers to retain charge slip till the time cashback is credited. Offer not applicable on Business, Corporate & Commercial Credit cards. Terms and conditions apply.

Operator offers

1TB Data with Airtel 199 plan

  • Valid on Nokia 3.1 Plus
  • Terms and conditions – Rs. 199 plan provides 1.4GB data/day + 20 GB additional data per month for 18 recharges. For more details visit – https://www.airtel.in/handset-offers. Terms and conditions apply.

Christmas offer

Terms & Conditions Nokia Mobile Christmas 2018 Offer

Following terms and conditions (the “Terms and Conditions”) shall apply to the NOKIA MOBILE CHRISTMAS 2018 OFFER (hereinafter called “the Offer”) detailed below. For the purposes of these Terms and Conditions, the term ‘Organizer’, when used with reference to a legal entity shall mean either

  • Rani Cellphones for the territory of Meghalaya only.
  • Eastern Enterprises for the territory of Nagaland only.
  • Vees Communications for the territory of Mizoram only.
  • Riddhi Communication for the territory of Manipur only.
  1. This Offer is available on the purchase of Nokia 1, Nokia 2.1, Nokia 3.1(3GB RAM), Nokia 3.1 Plus, Nokia 5.1 (3GB RAM), Nokia 6.1 (3GB RAM), Nokia 6.1(4GB RAM), Nokia 8 Sirocco, Nokia 7.1 and Nokia 8.1 mobile devices (selected devices) purchased only from/between 10th Dec 2018 to 31st Dec 2018 (promo period) or till the stock lasts, whichever is earlier.
  2. This Offer is available only at Retail Outlets situated within the territorial limits of the States of Meghalaya, Mizoram, Manipur and Nagaland only. The Competition is void outside of the territorial limits and wherever else prohibited by law.
  3. The employees and family members of the organizer, HMD Mobile India Pvt Ltd or its distributor, TNS Mobile India Private Limited and those belonging to the related Retailers and distributors shall not be eligible to participate in this Offer.
  4. Only customers above the age of 18 years are eligible to participate in this Offer. Only one entry and Prize per participant shall be considered for this Offer.
  5. A customer who purchases a Nokia Smartphone (selected devices) within the promo period is eligible for a Scratch Card. Customers will be eligible for an assured prize of a “Memory Card”. If the scratch card contains the words “Foreign trip” , the Customer is then eligible instead to win a Foreign trip voucher worth INR 35,000 (approximately) to Thailand.
  6. The Winner(s) will be called within 30 days (or later) to distribute the Prize, provided he/she submits all the necessary documents and proofs (including but not limited to filled Scratch card, purchase invoice with IMEI number, address proof and photo ID card), which should be to the satisfaction of the Organizer(s), failing which the Organizer(s) will not be required to distribute the Prizes and the Winner might be disqualified with no recourse to the Organizer(s) or any other part acting on its behalf.
  7. In case of any dispute with respect to the authenticity of the claim or any duplicate/fraudulent claim/s, the Organizer reserves the right to cancel any of the Prizes, if genuine Winner cannot be established. The decision of the Organizer in relation to the Winner will be as determined by the Organizer, and all other matters relating to the Offer shall be final and binding on all participants to the Offer, and no review or correspondence shall be entertained in this regard.
  8. This Offer is a promotional offer and the customers have the liberty to refrain from participating in the Offer and the affairs incidental there to. The selected mobile models are available for purchase with and/or without the Offer.
  9. All Prizes will be delivered to the Winners in due course at the address submitted by them. The Organizer or anyone else on its behalf shall not be responsible if the gift is not delivered due to wrong address submitted by the Winner.
  10. The Organizer at its sole discretion can provide alternate colour or model options or alternate items of equivalent value to be determined by the Organizer subject to availability and its discretion. Pictures of the items/goods shown in the Offer website and/or announcement mailers may differ from the items/goods given.
  11. The Prize under this offer are non-transferable and cannot be clubbed with any other Offer or competition organized by the Organizer. The Prize under this Offer cannot be exchanged for cash or kind, and no such requests will be entertained.
  12. The Organizer reserves the right to alter, amend, extend, withdraw, discontinue or otherwise change the Offer at any time without any liability.
  13. It may be noted that Organizer has tied up with an authorized agency which alone shall be solely responsible for smooth distribution of free Prizes under the Offer without any recourse to the Organizer or its Affiliate companies.
  14. The Organizer or any affiliates shall not be responsible and / or liable for any loss caused to any Winner or any companion due to any defects/damages in the Prizes. The Organizer will not accept any liability or responsibility for any damage, loss, injury or disappointment suffered by any participant or Winner as a result of the Offer or accepting any Prize as the case maybe.
  15. The offer shall be governed by and construed in accordance with the laws of India. Any disputes, differences and, or, any other matters in relation to and arising out of the Offer and, or, pertaining to the Terms and Conditions shall be referred to arbitration under the Arbitration & Conciliation Act, 1996. The arbitral tribunal shall consist of a sole arbitrator to be appointed by the Organizer. The venue of arbitration shall be New Delhi.
  16. Submission of the Scratch card shall be deemed as participation in this offer and shall be construed as an acceptance of the Terms and Conditions stipulated herein. Any breach or default by a Participant of any of the Terms and Conditions herein shall result in immediate disqualification without notice.
  17. The Organizer or its Affiliates shall be entitled to use, in any manner, photographs and other details of the winning customers or any other participating person, likeness and status, social media handle in any publication.
  18. The Organizer and all of their respective officers, directors, employees, representatives and agents will have no liability whatsoever to the fullest extent permitted by law, and will be held harmless by Winner(s) for any injuries, losses or costs or damage of any kind resulting in whole or in part, directly or indirectly from acceptance, possession, misuse or use of the Prize or parts thereof, or from participation in this Offer.
  19. All Prizes will be subject to Indian laws, including tax regulation as and when applicable.
  20. Winners of the Gifts will have to bear all applicable taxes including but not limited to income (withholding) tax and any other statutory levy as may be applicable.
  21. The Winner’s PAN and other details would be taken for record. Compliance with respect to statutory obligations/taxes will be the responsibility of the Winners. The applicable taxes shall have to be paid through DD in favour of relevant Organizer. This is a pre-condition before the release/distribution of any Prize.
  22. For the purpose of clarification and avoidance of doubt, prize does not include any personal expenses to be incurred by any of the aforesaid Winners, who shall be solely responsible for all the expenses, taxes whether additional or incidental, required to be incurred to avail his/her Prize including any additional travel costs
  23. Subject to applicable laws, the Organizer or any party acting on its behalf shall not be liable for any losses, taxes, liabilities or inconvenience suffered by any participant as a result of these terms and conditions, entering into this Contest or accepting any part of the Prize.
  24. It is clarified that HMD Mobile India Pvt Ltd or TNS Mobile India Pvt Ltd or any Nokia Corporation affiliated or owned entity is not liable for this offer and will not be responsible to the Organizer or to the Customer of any liabilities or issues with respect to this Offer. This Offer is being made solely by the Organizer(s) hereto.

Nokia Phone Screen Protection

Screen Damage Protection Plan (“Plan”) for Nokia Mobile Devices
1.The Plan
This accidental screen damage protection and service is brought to you by Servify (Service Lee Technologies Pvt Ltd) and governs the support process for accidental physical and fluid damages for Nokia Mobile devices manufactured by HMD Global Oy and its subsidiary HMD Mobile India Pvt (limited Nokia Mobile Devices(“Covered Device”) through its official sales channels in India in its original packaging. This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in an unboxed condition. 2.Plan Coverage Duration
2.1. Coverage begins on the Plan Purchase date of the Covered Device and ends on completion of Six months from date of purchase of the Plan (“Coverage Period”)
2.2. This Plan can be purchased only within 15 calendar days of the original purchase of the Covered Device, and subject to the Covered Device being in its perfect working condition.
2.3. To register the Plan and obtain your Plan Confirmation, register your Covered Device for the Plan with the Activation Code sent to you and complete an activation process as mentioned in the Nokia Mobile Support App or Servify Consumer Web Portal, as instructed by Servify. The activation process must be completed within 15 calendar days of purchase of the Device
2.4. The terms of this Plan, the original sales receipt for your Plan, the original sales receipt of your Covered Device, the proof of your identity provided at the time of raising a Damage Repair Request, the indemnification you provide about the working condition of the Covered Device before the purchase of the Plan and the Plan Confirmation are each part of the Plan
2.5. The accidental screen damage protection coverage provided by the Plan is additional to the coverage provided by the manufacturer’s warranty

3.Coverage Details
3.1. Customer
The purchaser of the Covered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s spouse, children and parents can be the users of the Covered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Covered Device
3.2. Plan Types
3.2.1. The list of Plans for Nokia Mobile Devices is mentioned below. It is the responsibility of the Customer to purchase the correct Plan as per the Nokia Mobile Device (Covered Device) for which the Plan is being purchased
3.2.2. Servify reserves the right to reject the repair request if the Plan purchased by the Customer does not match with the corresponding price of the Nokia Mobile Device

4.Covered Value Maximum Covered Value is equivalent to one (1) screen replacement for the Covered Device at the time of submitting a Damage Repair Request for availing accidental screen damage protection as eligible under this Plan. If the repair charges are more than of a screen replacement, the Customer will have the option to bear the differential price for obtaining the repair as determined by the Authorised Service Centre (“ASC”). The Customer has to pay a mandatory admin fee as below during a Screen Damage Repair Request availed under the Plan

Device Invoice Price (Range)Admin Fee
Up to Rs 10,000Rs 350
Between Rs 10,001 to Rs 20,000Rs 500
Between Rs 20,001 to Rs 40,000Rs 750
> Rs 40,000 Rs1,000

4.1.Scope of Coverage
Provided the Covered Device is handed over to Servify or its authorized channels in its entirety during the Damage Repair Request Process & that you have submitted the documents as desired under the Plan and have purchased the Covered Device from official sales channels of Nokia branded mobile devices in India, the following conditions would be covered
If the Screen of the Covered Device:
4.1.1. Suffers accidental physical damage and/or such damage that impairs the normal usage
4.1.2. Fails to work because accidentally fluid has entered its internal circuitry
4.1.3. Suffers damage due to:
4.1.3.1. Acts of god perils, fire, lightening and explosion
4.1.3.2. Damage during riot or strike
4.2. Exclusions
The Plan will not cover:
4.2.1. Any Screen Damage Repair Request reported within 7 days of activation of this Plan
4.2.2. If the Plan has been purchased after 15 days from the purchase of the Device
4.2.3. Any loss under mysterious circumstances including lost or stolen
4.2.4. Loss due to Intentional act or wilful neglect
4.2.5. Loss arising before or after the Covered Period
4.2.6. Any loss or damage to the screen due to hire or loan of the Covered Device to a third party or if ownership is transferred
4.2.7. Loss arising due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
4.2.8. Consequential loss of any kind or description including wear & tear, manufacturing defects
4.2.9. Loss or damage caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
4.2.10. Loss or damage covered by supplier, dealer or manufacturer’s limited warranty
4.2.11. Any loss affecting to SIM card and any ancillary products even if Covered Device results into complete stoppage of working
4.2.12. Screen Damage caused by (a) a product/accessory that is not the Covered Device, (b) operating the Covered Device outside the permitted or intended uses described by HMD Global Oy or any party acting on its behalf, or (c) service (including upgrades and expansions) performed by anyone who is not an Authorized Service Centre (ASC) of Nokia branded mobile devices, or any failure/damage caused outside the Indian territory
4.2.13. Covered Device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of HMD Global Oy, its subsidiary or any party acting on its behalf
4.2.14. Cosmetic damage to the Screen including but not limited to scratches, dents and broken plastic on ports
4.2.15. Issues that could be resolved by upgrading software to the then current version 4.2.16. Third-party products or their effects on or interactions with the Covered Device or the software
4.2.17. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Covered Device
4.2.18. Damage to, or loss of any software or data residing or recorded on the Covered Device
4.2.19. Recovery and reinstallation of software programs and user data are not covered under this Plan
4.2.20. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
4.3. Replacement under Warranty
If the Covered Device is replaced under Warranty during the Coverage Period, then the replacement product is the Covered Device, with applicable terms of manufacturer’s limited warranty, and with the coverage for the remaining period of the Plan as per the terms of the Plan.

5.Special Exclusions
Servify and HMD Global Oy, its subsidiary or any party acting on its behalf shall not be liable in respect of loss or damage to Covered Device relating to or caused due to the following:
5.1. Damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Covered Device
5.2. Damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage, and which is not covered within the manufacturer’s warranty
5.3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
5.4. Damage to the Covered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
5.5. Loss due to deterioration or wearing away or wearing out of any part of the Covered Device that is caused due to or naturally resulting from its normal use or exposure
5.6. Servify and HMD Global Oy, its subsidiary or any party acting on its behalf shall not be liable for a damage repair request if:
5.6.1. the user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Covered Device and/or
5.6.2. If the mandatory activation of the Plan is not completed by activating the Plan on the Nokia Mobile Support App or in the Servify Consumer Web Portal, as instructed by Servify, on the same Covered Device
5.6.3. Due to the inability of the Customer to submit either of the Damage Repair Request processing information or supporting documents required for processing the request
5.6.4. The Plan shall also not cover a loss if the applicable Damage Repair Request amount has exhausted the Covered Value of the Covered Device
In any action, suit or other proceeding where the Risk Underwriter alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, damage or liability is not covered by this Plan, the burden of proving that such loss, destruction, damage or liability is covered shall be upon the Customer

6. Plan Activation Process
You are mandatorily required to activate the Plan on the Nokia Mobile Support App within 15 days of the original purchase of the Device by entering the Activation Code sent to you by Servify along with any other details desired by Servify. You may get an automated communication of confirmation of activation of the Plan. Servify or HMD Global Oy , its subsidiary or any party acting on its behalf may deny any coverage or support (i) if the activation is not done as per the above requirements; (ii) if any damage or loss has occurred to the Covered Device prior to completing the mandatory activation process; or (iii) the damage has occurred within the first 7 calendar days of activating of this Plan (“Ineligible Period”)

7. Damage Repair Request Process
In the event of damage to the Covered Device, you (Customer) are required to: 7.1. Immediately (Not later than 72 Hours from the time of the damage) inform Servify through the Nokia Mobile Support App or Servify Consumer Web Portal (https://nokia.servify.tech)
7.2. Submit all claim related information/ documents as mentioned in the Nokia Mobile Support App within seven (7) calendar days of raising the claim or within the timelines as mentioned in the App or communicated to You by Servify
7.3. Please note, you will not handover the Covered Device for repairs at any service centre, including at any Authorised Service Centre (ASC) for Nokia branded mobile devices until confirmed by Servify. It is expressly stated that Servify will not be held responsible for fulfilling any such requests where the Covered Device is handed over to a service centre by you before the Approval from Servify; any liabilities arising out of such Damage Repair Request before the in-principle Approval of the requests from Servify will be solely handled by You (Customer) at Your (Customer’s) own expense

8.Damage Repair Request Fulfilment Process
8.1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Covered Device, for serviceable locations, for the rest you may visit the nearest Authorized Service Centre for Nokia branded mobile devices as indicated in the Nokia Mobile Support App or as otherwise instructed by Servify once the Approval is provided. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the App or on its Consumer Web Portal about the status of the Damage Repair Request and the next steps expected. Service will be performed at the said Authorized Service Centres after verification of the entitlement and validity of the Plan. Once the service is complete, you will promptly be notified via the Nokia Mobile Support App & Servify Consumer Web Portal. The repaired Device will be delivered to the address of initial pickup after completion of repair. In case, the PUDO service is not available, you will have to send the dispatch on “To Pay” basis to Servify’s central service hub, details of which will be communicated to you accordingly by Servify
8.2. Servify reserves the right to change the method by which they may provide repair service to you, and your Covered Device’s eligibility to receive a method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in

9.Depreciation Matrix
There is no depreciation matrix applicable under this Plan

10.Your Responsibilities
To receive service or support under the Plan, you agree to comply with the following:
10.1. Provide a copy of your Covered Device’s original proof of purchase at the time of raising a Damage Repair Request, if requested
10.2. Provide information about the reasons and causes of the damage to the Covered Device.
10.3. Provide identity proof if requested to verify Customer of the Plan at the time of raising a Damage Repair Request
10.4. Respond to requests for information, including but not limited to the Covered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Device, any error messages displayed, actions taken before the Covered Device experienced the damage and steps taken to avoid the damage
10.5. Follow instructions Servify gives you, including but not limited to refraining from sending Covered Device that is not subject to damage protection as per the Plan and packing the Covered Device in accordance with shipping instructions as per the Plan
10.6. Make sure to backup software and data residing on the Covered Device. DURING THE FULFILLMENT OF DAMAGE PROTECTION SERVICE, SERVIFY OR THE ASC MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASC may return your Covered Device after the service event subject to Applicable updates. Servify or the ASC may install latest software updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the Operating System. Third party Applications installed on the Covered Device may not be compatible or work with the Covered Device because of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
10.7. You will update all the new versions available for the Nokia Mobile Support App from time to time and not delete the Nokia Mobile Support App from the Covered Device, failing which the Coverage may stand invalid and you might be asked to download the Nokia Mobile Support App again, and the condition of the Covered Device may be determined at your costs before enabling your entitlement towards the coverage of the Covered Device

11.Cancellation and Refund
11.1. You can cancel the Plan within 15 (Fifteen) calendar days after purchasing it. If the Plan is purchased from an online channel, the refund request must be given accordingly to the respective online channel. If the Plan is purchased via other authorised offline channels, you may write to support@servify.tech with your purchase proof, along with the IMEI details of the Covered Device as received from the reseller the with the request for cancellation
11.2. If cancellation is done within 15 (Fifteen) days from Plan purchase date, then You would be eligible for 100% refund of the Plan Fee, generally paid back to you within 7 business days of receipt of accepted cancellation request
11.3. If the cancellation request is received after the expiry of 15 (Fifteen) days from the date of purchase of the Plan, there will be no refund under this Plan 11.4. Additionally, once a Repair Request has been raised under the Plan, the Plan cannot be cancelled, and no refund is available irrespective of the decision on the Repair Request
11.5. Servify may cancel this Plan if service parts for the Covered Device become unavailable, upon thirty (30) days’ prior written notice or through a notification within the Nokia Mobile Support App and by offering the refund for the balance period on an Applicable pro-rata basis, subject to no Repair Requests made by you prior to the date of cancellation or services availed by you from Servify. In such a scenario, the coverage of this Plan for future date stands cancelled and you will be offered alternate options, commercially reasonable as determined solely by Servify

12.Limitation Of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HMD Global Oy , its subsidiary or any party acting on its behalf (collectively HMD) , SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF HMD, SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE COVERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED DEVICE OR SUPPLY OF THE SERVICE

13.Transfer Of Plan
The transfer of ownership of the Plan for the Covered Device from the Customer to another party will render the Plan & its Coverage null and void

14.General Terms
14.1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
14.2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
14.3. This Plan is offered and valid only if the Device is purchased in India and You are making a Repair Request for a Damage in India
14.4. This Plan is not offered to persons who have not reached the age of 18. This Plan may not be available in all states, and is not available where prohibited by law 14.5. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all the calls between you and them
14.6. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such as support@servify.tech or the call centre numbers mentioned below
14.7. You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to HMD Global Oy or its affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify, details of which are available on its website under servify.tech/privacy/
14.8. The terms of the Plan, including the original sales receipt of the Covered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
14.9. Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price and terms
14.10. Servify or HMD Global Oy, its subsidiary or any party acting on its behalf reserves the right, at its discretion, to change or modify, the terms of this Plan
14.11. There is no informal dispute settlement process available under this Plan
14.12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
14.13. These terms and conditions shall be governed by and construed under the laws of India
14.14. These terms and conditions do not affect your statutory rights as a consumer

15.Support Contact Details:
15.1. Servify Customer Service Number: 1800 123 333 888 (Toll Free), All days, 9am to 9pm
15.2. Servify Customer Service Email ID: support@servify.tech