Shopping bag with items Shopping bag loading Google Account Warning Chevron right Chevron down Chevron up Arrow left Arrow upward Checkmark-outline Location New release /Mail Offer Privacy tip External link Smartphone Account Facebook Instagram YouTube Twitter

Updating the system through OTA seems to fail. What should I do?

Skip to main content
Get 100% finance on your purchase with zero downpayment and zero interest. Valid for selected products. Terms and Conditions
Support home

Support Topics

DeviceServicing and repairs - For Pick up & Drop off service
How can I close an app that has stopped working?How can I close an app?How can I clear the cache of an installed app?How can I remove an app from my phone?How do I move apps to an SD card?
How can I turn on the battery percentage view in task bar?Are there any tips to prolonging my phone's battery life?How can I access advanced battery information and settings?Tips for better battery lifeMy phone won’t charge. What should I do?Why does my phone occasionally stop charging before it reaches 100%?I want to conserve battery life. How can I activate the Power Saver mode?Charge faster with Quick ChargeWhy does my phone feel warm when it's charging or when I'm using it?My charging cable doesn’t match my Nokia 6.1 Plus. What should I do?Why is my phone feeling warm, closing apps or occasionally slowing down?
Use Google Lens to interact with your photosWhat is Google Lens?What is live Bokeh mode?How can I crop and make other photo edits in the Camera app?Why can’t I turn off the camera shutter sound?Get to know all the features of Google Photos How do I use Google Photos?Can I crop and make other photo edits in Google Photos?Where is the Gallery app on my phone?
How can I erase the SD card in my Nokia 8110?How can I check the storage information on my Nokia 8110?How can I install and use a micro SD card on my Nokia device?How do I move files between the phone's storage and a memory card?How do I remove an SD card from my phone?How do I move apps to an SD card?How do I erase the data from an SD card?How do I install a MicroSD card?Why is the available storage space less than the amount stated in phone specs?Where is file manager on my Nokia smartphone?How can I back up my files?How do I transfer files between my PC and phone?
How can I enable GPS location on my Nokia 8110?How do I use the NFC feature?How do I connect to Bluetooth devices on my Nokia 8110? How does file sharing work with Bluetooth?How can I cast my phone's display to another screen?How do I connect my phone to a PC?
What is the warranty period for Nokia phones?What insurance plans are available for Nokia phones?Is there Nokia insurance for my Nokia smartphone model?How can I purchase and activate Nokia insurance and extended warranty plans?Can I purchase a Nokia insurance plan for my phone that is broken or was repaired?Can I purchase a Nokia extended warranty plan for my phone that has been repaired by an authorized Nokia service center under the Manufacturer’s Limited Warranty?What is covered under Nokia phone insurance?What is not covered under Nokia phone insurance?What is covered under Nokia phone screen protection?What is not covered under Nokia phone screen protection?What is covered under Nokia phone extended warranty?What is not covered under Nokia phone extended warranty?Can I cancel my Nokia insurance plan after purchase?Can I transfer my Nokia insurance plan?In what circumstances could I be denied coverage under my insurance plan?How can I contact the Servify team?What is the best way to maintain my Nokia smartphone?How do I diagnose the health of my Nokia smartphone?How can I get my Nokia smartphone repaired if I find an issue with it?What is the process for requesting a repair for my Nokia smartphone?How long does it take to get my insurance claim handled?How much do I pay for the repair?Can I purchase both Nokia phone insurance and Nokia phone screen protection?
How can I restart the phone?How do I reboot my smartphone when it’s not responding?Why does my phone feel warm when it's charging or when I'm using it?How do I hard reset my smartphone and completely restore it to the original factory settings?How can I perform a factory reset and wipe my phone's data?Where can I get support for my Lumia smartphone?Where can I find the IMEI number for my phone? Where can I find the PSN number on my Nokia tablet?Why is my phone feeling warm, closing apps or occasionally slowing down?
How can I enable predictive text on my Nokia 8110?How to change language on my Nokia 8110?How can I enable or disable autocorrect? How can I set input methods on my Nokia 8110?How do I turn off the vibration for hard-key touches?
How can I connect my Nokia 8110 to a Wifi network?How can I use my Nokia device as a WiFi hotspot?How can I reset my smartphone's network settings?
How can I add and delete fingerprints stored on my phone?How to use the “Find my phone” feature? Screen pinning: let others look at your phone securelyWhat should I do if I've forgotten my phone's lock code?How can I change the screen lock on my Nokia 8110?Smart lock: Keep your phone unlocked in safe placesHow do I manage app recommendations?
Software and updates
Why has the function of my power button changed?How do I update the software over-the-air on my Nokia 8110?How can I check the operating system and software version on my Nokia 8110?How are software updates delivered to my Nokia smartphone?Updating the system through OTA seems to fail. What should I do?What is FOTA?When will my phone get the latest security patch update? Will my Nokia smartphone receive security updates?There isn’t enough free space to install an update. What can I do?How can I install available updates?
How can I set a personalized ringtone on my Nokia 8110?How can I set the ringtone on my Nokia 8110?How can I set a ringtone specific to a contact? How can I set different ringtones for SIM1 and SIM2?How can I add or remove widgets on my smartphone's home screen?How can I adjust the font size of text displayed on my phone?Customize the task bar
How can I import contacts from mail or a SIM to the device?How do I save new contacts to a SIM, phone or Google account?How can I set the default SIM card?How can I make and receive calls on a Nokia phone?How can I set call forwarding on my Nokia feature phone?
How can I record a voice clip on my Nokia smartphone?How do I take a screenshot on my Nokia smartphone?Use split-screen: take multitasking to next levelHow do I change the volume for ringtones, media and alarms?

Updating the system through OTA seems to fail. What should I do?

The time it takes for the OTA update to complete depends on the size of the update. It is best to run the update when you have good signal strength.

  1. Run the update
  2. The phone will restart and the screen will only display a window for some time

If there is no change on the screen for several minutes:

  1. Press the volume-up and power keys together and hold for 10 seconds - this will force the phone to restart
  2. When the phone has rebooted, head to Settings > About phone > Software Update and try to install the update again

Please contact customer service if the problem persists.

Did you find this helpful?