HMD Global Oy (hereinafter “Manufacturer”) provides this Manufacturer's Limited Warranty (“Warranty”) for the genuine Product (the “Product”), which is applicable in the country of sale. Even though one or more countries may be mentioned herein, this Warranty is only applicable in the country where the Product was purchased through Manufacturer’s authorised sales channels, provided that the Product was intended for sale in that country (“Covered Country”).
This Warranty covers and includes any statutory rights under any mandatory consumer protection laws of the Covered Country applicable to you, and also grants you specific, and as the case may be, additional rights, within the limits of what is permissible under such law. This Warranty does not limit the rights you may have under applicable consumer protection laws. You may have other rights based on local laws during or after the Warranty period. These rights are not excluded by this Warranty.
The Product and its accessories shall be used in accordance with the instructions provided in the user guides and leaflets that come in the Product package and are also available at www.nokia.com/mobile-support
The Warranty period starts on the date the Product is sold to an end user for the first time, as evidenced by the original proof of purchase. Manufacturer warrants that the Product is free from defects in materials and workmanship (“Defect”) for:
(i) Twelve (12) months for the main device including non-user-replaceable batteries, except for the Covered Country listed below where, Twenty-Four (24) months is applicable for the main device; including non-user-replaceable batteries,
Macedonia, Saudi Arabia, Serbia and South Africa (RSA).
(ii) Six (6) months in all the above Covered Country(s) for all user-replaceable batteries, covers, cables, chargers, headsets and any other accessory included in the sales package of the main device,
unless the law requires that the Manufacturer offers a longer period, in which case the Warranty period is extended to cover the minimum period required by the law.
During the Warranty period, Manufacturer or its authorised service center will, in a reasonable time, remedy the Defect free of charge by either repairing or replacing the defective Product or accessory or the defective part of it at its option, provided that you have returned the defective Product or accessory to the Manufacturer or its authorised service center before the Warranty period expires. When repairing, or replacing your Product or accessory, Manufacturer may use new or re-conditioned parts or Product except where the use of such re-conditioned parts or Product is barred by local law. In case local law should require the end user to be informed about the use of re-conditioned parts or Product, this Warranty document can be considered as the necessary notice in that regard. In case local law requires consent from the end user for the use of re-conditioned parts or Product, then such parts or Product will not be used till such consent has been obtained.
To the fullest extent permitted by applicable law:
a) No repair or replacement will renew or extend the Warranty Period unless such renewal or extension is mandated by local law, in which case the Warranty period is extended by the minimum time required by law;
b) For countries, where such renewal or extension is not mandated by local law, after repair or replacement, the original Product, replacement parts or replacement Product or accessories provided under this Warranty will be covered by this Warranty for the remainder of the original Warranty period or for ninety (90) days from the date repaired or replacement Product or accessory is returned to you, whichever is longer;
c) The Product or all parts of your Product or accessory that Manufacturer has replaced shall become Manufacturer’s property.
Manufacturer does not warrant that software preinstalled by or on behalf of Manufacturer in the Product (or subsequent updates and upgrades) (together “Manufacturer software”) will meet your requirements, work in combination with any hardware or software not provided by Manufacturer, is uninterrupted or error free or that errors are correctable or will be corrected. For Manufacturer software related errors, Manufacturer will make available the latest version of the Manufacturer software for reinstallation on your Product or, if that would not be possible, another remedy, which in Manufacturer’s reasonable discretion, satisfactorily addresses the error. Some Manufacturer software may be subject to separate license terms that are available with the software.
Please always back up all data and content stored on your Product before taking your Product in for service since service activities will erase all data from your Product.
Manufacturer and its authorized service centers are not responsible for the loss the of your data, programs or confidential information.
3. What this Warranty does not cover
Manufacturer does not provide any Warranty for the following:
A. When the Product is used in a way that is different from its ordinary use, such as:
a) errors or damages caused by:
i) exposure to damage resulting from liquid outside of the approved levels, to extreme electromagnetic field (such as damages caused by microwave oven), to dampness, to extreme thermal or environmental conditions or to rapid changes in such conditions, corrosion, oxidation, spillage of food or liquid, or to influence from chemical products,
(ii) using your Product with, or connecting it to, any product, accessory, software, or service not manufactured or supplied by Manufacturer,
(iii) any products combined with your Product by a third party,
(iv) damage or errors caused by hacking, cracking, viruses, or other malware, or by unauthorized access to services, accounts, computer systems, or networks; or
(v) other acts beyond Manufacturer’s reasonable control.
b) If your Product's serial number, the mobile accessory date code, or the IMEI number has been removed, erased, defaced, altered or if these are illegible in any way.
B. Not using your Product in accordance with the user guide.
C. If your Product, has been (i) opened, repaired or modified by non-authorized third parties, or (ii) repaired with unauthorized spare parts.
D. If you have not installed the latest software updates that are publicly available for your Product within a reasonable time of their release.
You won’t be able to enforce this Warranty if you refuse to give possession of the Product to Manufacturer for repair and investigation.
This Warranty is not valid Outside of the Covered Country and doesn’t cover:
- User guides;
- Any (i) third party software, settings, content, data, or links installed or downloaded onto your Product at any time, or (ii) Manufacturer and third-party services or enabling clients even if preinstalled by Manufacturer (please read the terms and conditions that may accompany the services as those will define your rights and obligations);
- Any (i) normal wear and tear, (ii) reduced charging capacity of the battery resulting from its natural end of Product life, or (iii) pixel defects in your Product’s display that are within the scope of industry standards; and
- SIM card and/or any cellular or other networks or system on which your Product operates.
If this Warranty does not cover your Product or the issue based on which it requires service, Manufacturer reserves the right to charge for the repair or replacement of your Product, as well as a handling fee.
4. Limitation of Manufacturer’s liability
To the extent permitted by applicable law(s), Manufacturer shall not under any circumstances be liable, either expressly or impliedly, for any
- Damages or losses of any kind whatsoever resulting from or relating to loss of, damage to, or corruption of, content or data, or the re-creation or transfer thereof, even if such loss, damage, or corruption was a result of (i) a Defect in your Product or (ii) an attempt to repair your Product; and/or
- Loss of profit, productivity, functionality, business, contracts, revenues or anticipated savings, increased costs or expenses, or for any indirect, consequential or special loss or damage.
To the extent permitted by applicable law, Manufacturer’s liability shall be limited to the purchase value of your Product.
The limitations in this clause 4 shall not apply in case of Manufacturer’s negligence or intentional misconduct or in case of death or personal injury resulting from Manufacturer’s proven negligence.
5. Other important notices
For further information on your Warranty, as well as information needed to process your Warranty queries, please visit www.nokia.com/mobile-support. Instructions on how to request repair service and the addresses of the authorised service centers in the Covered Country may also available on that webpage. Manufacturer reserves the right to make changes to its authorised service centers network at any time.
Your Product may contain country-specific elements, including software. The repair services available in a particular country may be limited to the Product and country-specific elements available in that country. Also, if your Product has been re-exported from its original destination to another country, your Product may contain country-specific elements that are not considered a Defect under this Warranty even if those elements or the Product would not be operational.
HMD Global Oy, Bertel Jungin aukio 9, 02600 Espoo, Finland