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Nokia Mobile Care Supplement

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Nokia Mobile Care Supplement

Effective date September 16, 2019

Nokia Mobile Care is HMD Global's online consumer service that you can contact when you have an inquiry or a request concerning our products or services. You can contact us via the My Device application on your phone or by using the chat or email form found on the Nokia phones website. In some countries, we also have a call service available.

The personal data you provide to Nokia Mobile Care is processed for the purposes of providing customer service, answering consumer requests and developing our services and products.

Depending on your request and method of contacting us, we may collect the following information:

  • Name
  • Email
  • Country
  • Transcript
  • Phone technical data
  • Phone and software identifiers, e.g. IMEI and software version
  • In the countries where our call service is available, we also collect your phone number

In connection with our support services, we can request to collect your phone identification number (IMEI) for checking the warranty period, insurance or other service connected to your phone.

You can view the previous version of this document by clicking here.