Whilst our community is always open, the impact of coronavirus (COVID-19) means that some of our response times and language support has been affected. Please do bear with us, and stay safe.
22 March 2019
HMD Global takes the privacy and security of its consumers seriously. With the recent news regarding the Nokia 7 Plus, it’s important that you hear about what happened from us and learn more about how we collect and store data.
We have looked deeply into the case at hand and can confirm that no personally identifiable information has been shared with any third party. We have analysed the case at hand and have found that our device activation client meant for our China variant was mistakenly included in the software package of a single batch of Nokia 7 Plus phones. Due to this mistake, these devices were erroneously trying to send device activation data to a third party server. However, such data was never processed, and no person could have been identified based on this data. To be clear, no personally identifiable information has been shared with any third party. This error has already been identified and fixed in February 2019 by switching the client to the right country variant. All affected devices have received this fix and nearly all devices have already installed it. If you want to check if your Nokia 7 Plus has received the security fix, we have included step-by-step instructions below.
However, before you go, please take a look at our infographic and Q&A below for more information on how we collect and store data, plus step-by-step instructions to check if your Nokia 7 Plus has received the security fix.
Why do we collect data from the devices?
We collect data from devices for two primary reasons:
How do we manage privacy within HMD Global?
Where is my device data stored if I have purchased the device for example from Europe, US or India?
Where is my device data stored if I have purchased the device from China?
How can I check if my Nokia 7 Plus has received the security fix?
If you want to confirm your device is up to date, follow these steps: