Shopping bag with items Shopping bag loading Facebook Google Warning Chevron right Chevron down Chevron up Arrow left Arrow upward HMD Global Location New release /Mail Offer Privacy tip External link Facebook Instagram YouTube Twitter

How do I hard reset my smartphone and completely restore it to the original factory settings?

Support home

Support Topics

Cleaning your mobile phone
How can I safely clean and disinfect my Nokia phone?
Apps and app settings
Battery and charging
Camera and photos
Files and storage
GPS, Bluetooth, and other connections
Issues, support and device information
Language and input settings
Networks, Wifi and mobile data
Security and privacy
Software and updates
Ringtones and personalization settings
SIM cards, contacts and calling
Media and other features
Nokia 3.1 Plus update error
X-series software update error

How do I hard reset my smartphone and completely restore it to the original factory settings?

Please note: a hard reset will completely erase all the data, settings and content on your smartphone, returning it to the original factory settings. We strongly advise that you back up your device before a hard reset. Visit here to learn more about how to back up your smartphone remotely.

To reset your smartphone and erase all its content, first make sure your phone is connected to a power source. We also recommend that your battery is at least 50% charged when you perform a hard reset.

Press the volume up key and the power button simultaneously for about 30 seconds or until the root menu appears. Then choose the action you want to take from the root menu, in this case “Wipe data/factory reset”.

Alternatively, you can also perform a hard reset by tapping Settings > Backup & Reset > Factory data reset > Reset phone > Erase everything.

Did you find this helpful?