Effective April 17, 2023
By creating a Nokia phones account, you can access our online services and the data associated with your profile and device. You can also use the account to sign up for Nokia phones community forum. We process your account data to provide you with customer service and to personalize our services. In case you participate to the discussion in the community forum, in addition to your account data, we will process the content of your community forum messages to moderate the service. We process the community forum data to provide you with customer service and to communicate with you. We also utilize the account and community forum data in developing our products and services.
Account data is collected from you when you sign up for Nokia phones account. In case you use your Google or Facebook account for sign up, we receive your Google or Facebook ID and email address from Google or Facebook. Community forum data is provided by you when you utilize the service.
The account data is combined with other personal data that you have provided to us by using your Nokia phone and our services.
|Nokia phones community forum|
|Why are we processing your data?||What is the basis for processing data?||What data are we processing?|
|Customer service: We provide you with an easy access to the online services and personal data associated with your profile and device by allowing you to create a Nokia phones account.||Contract between us.||Account data: Name, phone number, email, country, usernames, passwords, and date of birth. The account also provides an access to your purchase information. See more details about purchase data in Online Stores, Websites and Newsletter Supplement.|
|Personalized products and services: We customize our offering and provide more relevant and meaningful communication with you.||Consent.|
|Development of our products and services: We combine and analyze data to understand our customers better and to improve our products and services.||Our legitimate interest of developing our products and services.|
|Nokia phones community forum|
|Providing our services: We provide you with access to our community forum and maintain and moderate its contents in accordance with the Community Forum User Agreement.||Contract between us.||Community forum data: Name, phone number, email, country, usernames, passwords, date of birth, and the content of community forum messages.|
|Customer service and communication: We want to provide you with an excellent customer experience, communicate with you, support you and provide access to Nokia phones community.||Contract between us.|
|Development of our products and services: We analyze account and community forum data to understand our customers better and to improve our products and services.||Our legitimate interest of developing our products and services.|
How long is the data retained?
Your account data is retained for as long as your account is active and 30 days after it has been deleted. Inactive accounts which have not been used are deleted after 48 months unless the account is reactivated.
Messages posted on the community forum are retained until they are deleted by you (or by the moderator in case violating community forum rules).
Do we transfer personal data?
|What personal data is transferred?||Who are the recipients of the personal data and where are they located?||What are the transfer safeguards?|
|Account data||Cloud platform in the EU/EEA||Data in the EU/EEA|
|Community forum data||Cloud-based community platform in Canada||Commission Decision on the adequate protection of personal data provided by the Canadian Personal Information Protection and Electronic Documents Act|
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