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User Experience Program Supplement

Effective May 25, 2018

You can help HMD Global to improve the quality and performance of Nokia phones. When you participate in the User Experience Program, we collect technical details of your phone and services, how they work and how you use them.

The data is used, for example, to

  • improve the phone and applications
  • enhance the battery life
  • provide more useful features and services
  • personalize our products and services that you are using and to provide you with more relevant services that match with your profile and interests, for example, to make recommendations and to display customised content and advertising in our services.

The collected information includes, for example:

  • Phone identification number (IMEI)
  • Phone model
  • Phone system and application version
  • Mobile Country Code (MCC)
  • Geographic location (nearby Wi-fi access point or cell tower)
  • Mobile Network Code (MNC)
  • IP address
  • Battery level
  • Installed applications and software
  • Used links and features
  • How often the applications are being used
  • Information about the software crashes and errors

We do not use the collected data to identify you personally. However, it is possible to combine the usage data with your phone based on the collected device identifiers, such as IMEI. The usage data is associated with your phone only to improve the functionality and performance of the phone and the services and to personalize our offering. If we, for example, notice that the mobile phone uses a lot of battery power, we can recommend settings to save battery life. We can share the collected data with third party app developers to help them improving their applications and services. The shared data is anonymous, and it cannot be associated with you or with your device.

Activation location (GPS) is collected once during phone activation, if the user has joined the User Experience Program. If the user does not join the User Experience Program, the activation location (GPS) is not collected.

You can opt out from User Experience Program from your device settings.

You can find previous versions of this document here: