Whilst our community is always open, the impact of coronavirus (COVID-19) means that some of our response times and language support has been affected. Please do bear with us, and stay safe.
See how we’re responding to help communities around the world.
When you switch your phone on for the first time, your phone guides you to set up your network connections and phone settings.
You can transfer data from a previous device to your device via your Google account.
To back up data on your old phone to Google account, refer to your old phone’s user guide.
If your previous device was an Android, and back up to Google account is enabled on it, you can restore app settings and Wi-Fi passwords.
Did you find this helpful?
Before starting a chat with our customer support, please leave your contact details.
Tell us about your problem and we'll get back to you via email.
Phone support is available 10 pm to 7pm (CST)
+1 833 766 5420
Tell us what problem your phone is having and send it off to repair.
Find and share answers in the Nokia phones community.