Help center

Order information

How can I manage my order?

What payment methods can I use?

Is there a maximum amount of products I can order at once?

Why is my payment not going through?

When will my credit card be charged?

How do I get a copy of my receipt?

Can I change the recipient of my order?

Where can I check my order status?

Shipping information

How can I track my order status?

How much are the shipping costs?

Can I change my shipping address?

My goods arrived damaged. What should I do?

Do you ship to my country?

I didn't receive all of the items in my order. What should I do?

Returns and cancellations

I've made an order with several items, but I want to return some of them. Do I have to return the whole order?

How long do I have to return an item?

Privacy

Do you store my payment details such as my card number?

Support and repairs

How can I contact support?

My Account

What are the benefits of creating an account?

How can I create an account in the Nokia phones store?

I don't know the password for My Account, what should I do?

Do I need to create an account to make a purchase?

How can I delete my account?

Pre-orders

When will my pre-ordered item be shipped?

Can I cancel my pre-order?

How can I pay for my pre-order?

When will I be charged for my pre-order?

How many items can I pre-order at once?

Can I return my pre-order after it has been shipped?

Can I change my payment method or shipping address after making my pre-order?

Other

Can I make an order free of VAT?

Contact support

Call us

Phone support is available 10 am to 7pm (CST)

+1 833 766 5420

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