Nokia code of conduct

At Nokia, we value the opinions of others and know that stakeholder and shareholder trust is core to our competitiveness and success. We take professional pride in the work we do as well as how we achieve it. We cherish the Nokia brand and reputation we have managed to build over the years. That’s why we strive for the highest degree of ethical conduct in every action we take. We are committed to running our business in line with internationally recognized ethical and responsible business practices. 

Responsible business behavior is one of the cornerstones of the culture of performance and integrity at Nokia. In a company of our size and global scope, the code of conduct helps our people to make the right decisions in everyday work.

Nokia is devoted to maintaining a culture in which employees feel comfortable raising concerns and potential violations of the code of conduct. We prohibit retaliation against any employee at Nokia who reports in good faith or who participates in an investigation of a possible violation of the code of conduct.

Nokia requires all employees to familiarize themselves with and follow the Nokia code of conduct in their work. Our program to make it a part of daily business includes training, materials, team discussions, and a mobile app.

All stakeholders play a vital part in helping to keep Nokia safe every day. One of the most critical contributions is to report knowledge or suspicion of any unethical behaviour, violation of law or Nokia policies using one of the following reporting channels*:

Email: ethics@nokia.com
Online: https://nokiacms.i-sight.com/portal
Phone: https://nokiacms.i-sight.com/portal/dialing-instructions

The Nokia business ethics helpline is operated by a third-party company, i-Sight, and can be accessed 24 hours a day and 7 days a week. Conversations are entirely confidential and you may remain anonymous if you wish.

Please note that these reporting channels should not be used for business enquiries, customer complaints, or product support. Please look here for alternative contact options.

*Employee concerns can also be raised with line managers, Ombuds leaders, or compliance leaders.

We have a strict zero tolerance policy on corruption. As a multinational company, we play an important role in fighting corruption. Our policy on anti-corruption is anchored into our compliance program, that is built on 5 elements: risk assessment, training, communications, reporting and resolution, and program evaluation. As a key part of the program we annually train all our employees on our code of conduct and ethical business. Every employee is expected to take the training every year. We also provide targeted anti-corruption training for employees in sales, procurement, marketing, and other relevant functions. We conduct annual risk assessments to monitor the effectiveness of our program.

Our strong stance on anti-corruption will also give us a competitive advantage with customers who demand high ethical standards in their supply chain. We engage only reputable sales representatives and other third parties who share our commitment to zero tolerance on corruption. Our suppliers and business partners go through an established selection process and we expect all our suppliers and business partners to act in accordance with our code of conduct.

Watch the video “Doing business with Nokia, anti-corruption for permitting projects” if you are a third party involved with obtaining permits or licenses, or otherwise interact with government officials, and thus exposed to heightened compliance risk.

As a third party doing business with Nokia, you and your colleagues play a critical role in our mutual success every day. In partnering with us, and in sharing your expertise, services, technical assistance, materials and goods, you are an integral part of a broader Nokia community that is working to fulfill the expectations of our customers. One of the critical expectations of our customers, and of those who regulate our work, is that we act fully in compliance with applicable law and to the highest ethical standards. In support of this critical expectation, Nokia has a dedicated Third-Party Code of Conduct to address the needs of the relationship with third parties. It is available and posted below in eight different languages (Arabic, Chinese, English, Russian, German, Japanese, Korean and Spanish).

Watch the accompanying video which explains the Nokia Third-Party Code of conduct and our commitment to high ethical standards.