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29 – 31 Jan, 2019

CEM in Telecoms Global Summit

Novotel West - London, United Kingdom


Experience in Digital Time

29-31 January 2019 Novotel West London, London, UK

Meet Nokia at CEM in Telecoms Global Summit 2019, 29-31 January – taking place at Novotel West, London, UK. This 3 Day Conference event will welcome over 175+ telecom representatives from 60+ global operators.

The Customer Experience Management in Telecoms Global Summit, being tailored to those set on creating exceptional customer experiences, gathers most senior officials and decision-makers from the industry, bringing together buyers and suppliers in one location.

Nokia’s presence at CEM in Telecoms Global Summit

As lead sponsor, Nokia will have a major presence in the conference program:

  • Puneet Dhar, Head of Customer Care Solutions, Nokia
    Conference Day 2 - Wednesday, January 30 from 9:45 to 10:15
    Keynote presentation: “Reinventing the Telco Customer Experience
    It is no secret that customers have increasingly high expectations of all types of service providers. To win in today’s environment, communication service providers must reinvent the way they provide services and interact with their customers, delivering a true digital customer experience. Puneet will explore four requirements for service providers to deliver that world-class digital customer experience.
  • Malla Poikela, Head of Marketing, Digital Intelligence, Nokia Software, Nokia
    Conference Day 2 – Wednesday? January 30 from 14:45 to 15:15
    Stream Presentation: “AI-driven experience-centric business and operations
    Gaining significant business benefits with real-world data-driven use cases.

At our booth, Nokia experts will be available to meet with you and to feature the following demo:

Nokia and Salesforce: Caring for the Internet of Things

Managing and caring for the rapidly growing Internet of Things represents a great challenge to communications service providers and enterprises. Nokia delivers machine-learning powered autonomous customer care for the connected Internet of Things, allowing CSP's and enterprises to manage and monetize these networks and devices in new ways. This demonstration showcases the Nokia Intelligent Care Assistant linking our Customer Care with the Salesforce Service and IoT Clouds to provide a complete solution for this new market.

We look forward to meeting with you in London to discuss and demonstrate how Nokia can help you create a compelling experience with your customers.

You can learn more and register to attend by visiting the CEM in Telecoms Global Summit website:

For more information on Nokia Software Digital Experience: