Nokia Experience Prescriptions

Experience-driven autonomous networks for fixed and mobile networks

The complexity of 5G networks, multiple analytics tools, and ever-evolving user experience makes it tricky for Communications Service Providers (CSPs) to enhance their customer experience and meet their business goals. The combination of Traditional AI and Generative AI is the best way to meet the challenge and push your network closer to TM Forum’s levels 4-5 in Autonomous Networks.

AI-powered solutions for CSPs' business success

Experience Prescriptions is an AI software designed to empower CSPs to achieve their key business objectives. This cloud-native platform offers a suite of off-the-shelf AI applications that address the most critical challenges CSPs face. By leveraging machine learning and standardized data products from the Data Suite, Experience Prescriptions provides recommendations that enhance user experiences across both fixed and mobile networks. The solution performs unsupervised anomaly detection and root cause analysis on collected data, delivering recommendations that optimize network performance, enhance customer experience, and support the transition to Autonomous Networks.

The experience-driven data products are also available via Data Suite, enabling you to build your own AI and GenAI use cases.

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AI-powered solutions for CSPs' business success
GenAI-powered autonomous agents enhance Experience Prescriptions
Benefits of Experience Prescriptions
Features of Experience Prescriptions
Why AI and Analytics?
Related solutions and products
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Want to learn more? Ask for a demo!

Experience Prescriptions demo demonstrates how we utilize the network and subscriber data from Data Suite to provide recommendations to enhance the network. We also show Nokia’s vision to have traditional AI and GenAI fully integrated into all network layers, empowering CSPs to become truly AI-powered. The demo also covers customer cases to show the real-world results of our solutions.

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Use cases

Churn reduction

Strategically minimize churn rates caused by poor experience and identify revenue enhancement opportunities by accurately predicting churn instances based on historical data. This proactive approach empowers CSPs to intervene before churn occurs, ensuring sustained customer retention and maximizing Customer Lifetime Value (CLV).

Quality of Experience (QoE) improvements (Voice/Video/Gaming/Streaming)

Elevate the QoE for end users across various applications and services. By analyzing app events and metrics, our solution identifies areas for improvement, recommending the next best actions to enhance QoE and rectify network issues promptly.

Expenditure reduction (preventing network issues or customer care tickets)

Detect recurring patterns and facilitate early intervention on network issues. CSPs can proactively mitigate potential disruptions through incident grouping and root cause identification based on spatial and temporal proximity, thereby reducing operational costs.

GenAI-powered Autonomous Agents enhance Experience Prescriptions

Experience Prescriptions can be enhanced further with GenAI-enabled Autonomous Agents. With natural language processing, CSP employees—whether network engineers or customer care representatives—can easily retrieve insights and generate reports without requiring specialized technical skills. Based on Experience Prescriptions recommendations, the Autonomous Agents can automatically create network configuration instructions and optimization directives and execute them – truly fast-tracking your journey to Autonomous Networks.

TM Forum Report: Building an AI strategy

Appledore report: Leading suppliers in Network Automation software

Video: Autonomous Agents with GenAI

Benefits of Experience Prescriptions

Experience Prescriptions offers a comprehensive range of benefits tailored to the unique needs of CSPs across fixed, Fixed Wireless Access (FWA), and mobile networks:

360° Observability across customer journeys: Gain full visibility into the customer experience, from activation to ongoing usage, enabling proactive, insight-driven customer care that improves satisfaction and loyalty.
Improve resolution time: Accelerate the identification and resolution of network issues through AI-driven root cause analysis, reducing average handling time (AHT) and improving first contact resolution (FCR).
Accelerate time to value: Shorten time to value by minimizing time used to collect data and generating insights.
Reduce costs: Lower operational expenses by minimizing the need for costly on-site technician visits, thanks to improved remote resolution capabilities and end-to-end network observability.
Enhance customer experience: Boost customer satisfaction through proactive care and personalized recommendations, effectively reducing churn and increasing customer lifetime value (CLV).

Features of Nokia Experience Prescriptions

Nokia Experience Prescriptions is built on a robust and flexible foundation, offering a wide array of features designed to meet the demands of modern CSPs:

Multi-vendor data collection through Data Suite

Collect and correlate complex data from fixed, FWA, and mobile networks, ensuring data quality, security, and standardization across both real-time and non-real-time data streams.

Comprehensive access technology support

Support for various access technologies including fiber, fixed wireless access (4G/5G), cable, DSL, and home technologies such as Wi-Fi, Ethernet, Powerline, VoIP, and Optical systems.

Delivered as SaaS

Experience Prescriptions is a cloud-native, multi-vendor solution available as a Software-as-a-Service (SaaS), to simplify the deployment, reduce the need for significant upfront infrastructure investment, and ensure continuous updates and improvements without disrupting operations.

AI/ML integration

Leveraging advanced AI and GenAI capabilities, Experience Prescriptions enables CSPs to automate data collection, analysis, and decision-making processes, driving efficiency and enabling real-time insights.