Differentiate customer experience
Uncover hidden patterns to enhance experience
Subscribers increasingly want to use high-end, resource-intensive applications like video streaming and Voice over LTE (VoLTE) services. Whatever the demands, operators must provide a consistently excellent service. Nokia Subscriber Experience Analytics ensures operators can do this by analyzing subscriber, device and app usage patterns across the network. This provides insights that allow operators to concentrate optimization where it is most needed. Analyzing subscriber, device and app usage patterns across the network gives operators the chance to concentrate optimization where it will be most effective. Nokia Subscriber Experience Analytics provides these insights for VoLTE, video and mobile gaming services.
With subscriber experience analytics operators are able to:
- Understand the real user experience
- Improve and personalize mobile experiences
- Manage customer experience proactively
- Reduce churn and increase ARPU