Reduce total cost of ownership (TCO), speed time to market (TTM), and get the most from your software assets.
Nokia Software Support Services can help you reduce total cost of ownership (TCO), speed time to market (TTM), and get the most from your software assets.
We provide comprehensive support that can meet the unique needs of your business and enable you to assure your services and deliver the seamless experience your customers expect.
With a wide range of services, you can choose the right level of support to fully realize your business goals.
Remote delivery & automation
Our Software support services offers the flexibility to pick the right services to address your specific needs. Each successive tier brings you more business value while further reducing your TCO. We back all our support services with appropriate service level agreement (SLAs).
- Delivering services with a combination of local and centralized resources.
- Leveraging our Global Delivery Centers we are providing 24/7 availability and emergency services.
- Building on Nokia’s AI and ML capabilities, we provide automation and analytics for best-in-class prevention of outages, including predictive and proactive services.
Speed and agility to resolve issues
- Single point of contact
- Faster time to resolve
- Automation and predictive analytics tools
- 24/7 global remote technical support
Reliability and security
- Carrier-grade and built based on best practices
- Continuous security checks & updates
- 24/7 availability & emergency services
- 25 years of software support expertise
- A 3000+ technical support professionals
- Global and on-site capabilities that span across Nokia
- Online technical resource & knowledge library
Flexible and progressive SLAs
- Comprehensive: response, restore, & resolve
- Value-based SLA for different levels of severity
- Contract management support