Meet the Boundary Breakers
Customer success stories that go above and beyond
If time has taught us anything, success comes from listening to your customer and never from comfort zones. Motivated by passion and ignited by purpose, meet the people who have challenged the status quo, embraced risk, and beat the odds to transform their business and improve the lives of their people. Meet the boundary breakers.
The master collaborator
2018 was a difficult year for the Indonesian telecoms industry. At short notice, the government brought in a new mandatory requirement for all prepaid SIM card owners to register their identities. In a country with a population of 275 million people, this posed significant financial and administrative issues for Indonesia’s telecoms companies.
Break your own boundaries
“When you have your best team, your best people, let them do their work. Point them in the right direction and let them come up with the great solutions like the connected farm.”
“4G LTE is supporting all the needs of our farmers today. But we are prepared to support any demand and use case. Should the connected farm immediately require 5G deployment, we are ready.”
“How do you transform the way we serve our customers while also building leaders for tomorrow? We wanted to build a ‘people first’ culture that understood how to lead, even in volatile times.”
“When you are a CEO, it becomes more about what are the things that you are going to be remembered by? You want to be remembered for the good things you do for the company. The things you do for stakeholders, for the staff, for shareholders and overall, for the ecosystem.”
“You have to really understand how the customer perceives the quality of your services – only then can you find ways to do things better.”
“You cannot do anything without the support of your team. Engage them. Be clear and be concise – anything you can do to have a motivated team that understands exactly what you’re doing.”
“The first and most important partnership is with each of our employees. We train our teams to be sustainable by design, in everything we do.”
“Keep working with your partners. Use their expertise to find gaps in the market and use technology to fill those gaps.”
