Skip to main content

Real Talk - Mastering Monetization

Expert insights with #NoBoundaries

Watch on demand

Unlock business growth with #NoBoundaries

Communications service providers (CSPs) have invested billions in their networks. Now it’s time to monetize those assets and reap the rewards. But what’s the best way to do that? According to experts Duncan Wardle, former Head of Innovation and Creativity at Disney, and Robbie Kellman Baxter, author of The Membership Economy, it’s time for CSPs to re-evaluate their thinking about monetization — focusing first on the customer and their needs, and not on the network itself. By breaking down the boundaries between users and technology, CSPs can craft innovative experiences consumers will love and enterprise customers will depend on. That’s mastering monetization.

The “magic” monetization formula

Duncan Wardle, former Head of Innovation and Creativity, Disney

In this inspiring keynote, Duncan Wardle talks about the need to flip your thinking — away from making money now and toward creating lasting, personalized customer experiences that deliver greater long-term rewards. The key is finding the hidden connections to your customers that your competitors are not. It worked for Disney, now find out how to make it work for you. Tap into your imagination, break down barriers and unlock the potential of 5G for your customers.

Watch on demand

Forget monetization, it’s all about the experience

Fresh ideas, innovative technologies and engaging experiences go hand in hand. Join our panelists for an intriguing conversation without boundaries as they explore the pivotal role of the customer experience, what it takes to create services customers want, and best practices from across the industry.

 

Panelists:

  • Duncan Wardle, former Head of Innovation and Creativity, Disney
  • Emma Mohr-McClune, Service Director, Global Telecom Consumer Services, Platforms and Devices, Global Data
  • Jason Elliott, Head of Cross-Portfolio Solutions and Partner Marketing, Nokia

Watch on demand

From experience to value: Competing for the future

To generate new revenues, CSPs need to deepen their relationships with customers and look beyond connectivity alone. That means moving past previous successes and embracing new rules for competing in the future. Join our panelists for another insightful conversation that removes the boundaries of current thinking, discussing everything from customer value and the “forever transaction” to ecosystems and new business models.

 

Panelists:

  • Robbie Kellman Baxter, consultant and author of “The Membership Economy” and “The Forever Transaction”
  • Guillaume Sampic, Director of Strategy and Innovation, BT
  • Evan Kirchheimer, Research Vice President, Omdia
  • Irwan Pang, Technology Incubation, Nokia

Watch on demand

Meet our speakers

Duncan Wardle, former Head of Innovation and Creativity at Disney

Duncan Wardle

Duncan Wardle, former Head of Innovation and Creativity at Disney

We are all born creative. We are born with amazing imaginations, are full of curiosity, and carry this remarkable built-in tool known as intuition.
As Head of Innovation and Creativity at Disney, Duncan and his team helped Imagineering, Lucasfilm, Marvel, Pixar and Disney Parks to innovate, creating magical new storylines and experiences for consumers around the globe.
As founder of iD8 & innov8 he now brings his extensive Disney experience to audiences around the world using a very unique approach to Design Thinking, that not only places the end user at the core of the creative thinking process, but also looks in new and usual places to uncover insights for innovation, helping people capture unlikely connections, leading to fresh thinking and disruptive ideas.
Delivering a series of keynotes, workshops and ideation forums, his unique Design Thinking process helps companies embed a culture of innovation into everyone’s DNA.
Duncan is a multiple Ted X speaker and contributor to Fast Company Magazine. He teaches Master Classes at Yale, the University of North Carolina, Duke University and the University of Florida. In 2008 he received the American Citizen of Choice Award at the White House. In 2014 he was awarded an Hons. Doctorate from Edinburgh University in Scotland. He also holds the Duke of Edinburgh Award presented by Her Majesty Queen Elizabeth.

Robbie Kellman Baxter, author and consultant

Robbie Kellman Baxter

Robbie Kellman Baxter, author and consultant

An acclaimed author and consultant, Baxter is the world’s leading authority on the Membership Economy – a term she coined – and developing communities that drive growth.

She supports firms operating in more than 20 industries with rich insights into developing the forever promise to customers and creating the forever transaction.

Guillaume Sampic, Director of strategy, BT

Guillaume Sampic

Guillaume Sampic, Director of strategy, BT

Guillaume Sampic is Director of strategy for BT Enterprise, the BT unit dedicated to B2B customers and Public Sector in the UK.

Prior to this, Guillaume set up the new IoT unit at BT focused on delivering IoT solutions for BT internally and for BT customers.

Before joining BT, Guillaume hold a variety of roles in EE, the number 1 mobile operator in the UK, in corporate strategy and marketing. And he was management consultant with Accenture and high tech companies on three continents.

Emma Mohr-McClune, Service Director, GlobalData

Emma Morh-McClune

Emma Mohr-McClune, Service Director, GlobalData

With 20 years’ experience in her field, Emma leads the Consumer Services, Platforms and Devices team, portfolio and practice within GlobalData.

Her team's research focus spans everything from the evolution of B2C carrier and customer digitalisation strategy, to go-to-market competitive intelligence and best practice.

Additionally, Emma leads the company's Innovation Impact service, as well as the GlobalData Pricing and Promotions portfolio and team.

Evan Kirchheimer, Research Vice President, Omdia

Evan Kirchheimer

Evan Kirchheimer, Research Vice President, Omdia

As Research Vice President, Evan is responsible for the breadth of Omdia’s research into service providers, their markets, and the vendors that support them.

His team of industry specialists covers strategies and regulation, regional markets, networks, consumer, enterprise, and wholesale services. Evan’s primary focus is to help providers identify new opportunities and guide the communications ecosystem toward them. He provides insights, which enable providers to transform their own networks and operations, counter competitive risk, develop ecosystem strategies, and offer innovative services to consumers and businesses. B2B services remain as his core expertise.

Prior to joining Omdia (formerly Ovum) in 2009, Evan worked at Datamonitor and Nortel Networks. He holds a degree in English and European studies from Amherst College and Master of Philosophy in European politics from the University of Oxford.

https://www.linkedin.com/in/evan-kirchheimer/

Executive host: Raghav Sahgal, Nokia

Raghav Sahgal

Executive host: Raghav Sahgal, Nokia

President of Cloud and Network Services, Nokia Raghav is a global leader and entrepreneur in the cloud, software and communications space, paving the path to a secure and digital future. In his current role, Raghav leads the transition for communication service providers (CSPs) and enterprises across the world to cloud-native software and as-a-service businesses. As former President of Nokia Enterprise, Raghav positioned the business group as one of the market leaders in private wireless networks and achieved significant growth, delivering mission-critical networks and digital automation solutions to enterprises, including webscales and industrial businesses, as well as government entities. Raghav also served as Senior Vice President of Global Sales and Market Services for Nokia Software, where he built the Global Business Center for the Nokia Software business group from the ground up, helping CSPs and enterprises embark on their digital transformation journeys. Prior to Nokia, Raghav served as President of the Asia Pacific & Middle East region at NICE Ltd., a worldwide, leading provider of cloud and on-premises software solutions, including advanced data analytics. He also held several global executive positions at Oracle, Comverse, CSG and Lucent Technologies, driving top-line growth.
Raghav holds a master’s degree in computer systems management from the University of Maryland in the US, and a bachelor’s degree in computer engineering from Tulane University in the US. He also received an Executive Business Certificate in General Management from Harvard University in the US. Raghav resides in Singapore with his family and will relocate to the US. He enjoys golf, running and globe-trotting, having lived all over the world including his native India, Singapore, the US and the UK.

Irwan Pang, Nokia

Irwan Pang

Irwan Pang, Nokia

Global Head of Incubation and SaaS Sales, CNS GBC

Irwan Pang is currently heading the Incubation and SaaS Sales globally for Cloud and Network Services in Nokia. His charter is to challenge and to partner his customers in identifying and executing on new revenue opportunities. His challenger mentality not only help to drive customers’ success but also gain their trust and partnership.

Prior to joining Nokia, he held several leadership positions such as Director for Security Sales at F5, CSO for Minacs (a telematics company), Senior Director for Enterprise Sales at Oracle Communications, Head of Services for Nokia Mobile Phone, and Head of Mobility at Microsoft.

He earned  his bachelor’s degrees in Computer Science and Electrical Engineering at the age of nineteen from University of California, Los Angeles. Later on, he earned his master’s degrees  MBA (International Business) and Master of Finance (Applied Finance) from Royal Melbourne Institute of Technology. LinkedIn: https://www.linkedin.com/in/irwanpang/

Jason Elliott, Nokia

Jason Elliott

Jason Elliott, Nokia

Head of cross portfolio solutions, partners and ecosystem marketing Nokia

Inspired by the power of people and technology Jason strives to ensure that all types of audiences from consumers to technology professionals to board members have the knowledge they need to be successful. With two decades of I.T and wireless communications expertise he has made several notable contributions, delivering many industry firsts. He works to educate and collaborate on how technology can be used to realize new business opportunities, and address sustainability goals towards a better future for all.

Prior to joining Nokia, Jason held several lead roles in the CIO organization at Lucent technologies/Alcatel Lucent, overseeing large I.T infrastructure deployments and then moving into the wireless division developing 3G and 4G proof of concept systems. In-between traveling the world to experience different cultures, you’ll find him in the Boston, MA area either trying out a new restaurant or running to offset his latest dining experience!
You can follow Jason @jre_elliott and connect at www.linkedin.com/in/jason-elliott-5G1st

Event moderator: Amber Mac

Amber Mac

Event moderator: Amber Mac

PRESIDENT, AMBERMAC MEDIA, INC.

 

Amber has keynoted more than 400 events around the world and has moderated sessions with: Canadian Prime Minister Justin Trudeau; former FBI Director James Comey; business coach Tony Robbins; famed astronaut Chris Hadfield; and many other notable leaders. In 2010, she wrote the national bestselling business book Power Friending (Portfolio: New York) and in 2016, she co-wrote the Amazon bestseller, Outsmarting Your Kids Online. Amber has hosted and co-hosted a variety of podcast series, including The AI Effect (presented by Accenture), Marketing Disrupted, The Feed, commandN, and The Amber Mac Show. She is a regular business host and expert for Fast Company, CNN, Bloomberg, CBS, BNN, CTV, The Marilyn Denis Show, and SiriusXM (where she co-hosts #TheFeed). Plus, in 2018, she was named one of DMZ’s 30 inspirational women making a difference in tech.
Amber Mac started her career in San Francisco and Boston during the dot-com boom. As a strategist for Razorfish and Director of Marketing for an e-procurement software company, she spent four years in the technology start-up trenches. Amber left the start-up world to join Microsoft to build one of the first female-focused lifestyle portals. In 2006, she started her own digital agency. The company’s first client was world-renowned business coach, Tony Robbins, and now includes Microsoft, Google, GE, Paypal, Nintendo, Canada Goose, and Fast Company, and many more leading organizations.

Imagine a world with #Noboundaries

Where would you go?

Please complete the form below.