Fixed Network Insights
Optimize broadband user experience and network operations with analytics
Enhance fixed broadband experience with proactive network insights
Fixed Network Insights provides AI powered automated insights and recommendations that optimize broadband customer experience over multi-vendor, multi-domain and multi-technology fixed broadband networks.
Fixed Network Insights: Empowering fixed broadband operators with AI-driven insights and rapid problem resolution
Fixed Network Insights has helped fixed broadband operators automate decision making across network operations, telco customer care, engineering and marketing departments through AI/ML driven insights and recommendations. It collects access and WiFi network, router, device and OSS (operations support system) data to proactively identify problems using Bell Labs developed AI/ML models.
In addition to network insights, recommendations and next best actions are provided to proactively identify and rapidly resolve fixed broadband problems, thus increasing telco customer satisfaction.
Fixed Network Insights is available for access technologies such as fiber, fixed wireless access 4G/5G, cable, DSL and home technologies including Wi-Fi, Ethernet, Powerline, System, VoIP & Optical.
Now available as SaaS
Built on Nokia’s Telecom SaaS delivery framework, Fixed Network Insights can be quickly deployed over a choice of hyperscaler public clouds to accelerate time-to-value from fixed broadband operations transformation.
The SaaS model offers compelling economies of scale as well as improved cost management. It eliminates the financial risk associated with software maintenance, updates, upgrades and scaling. This results in a lower total cost of ownership than traditional models.
Benefits of Telecom SaaS for Fixed Network Insights
Accelerate time-to-value through easy integration to your existing broadband operations environment
No need to invest in compute and storage infrastructure
Single subscription includes operating license, service, care, upgrades and cloud infrastructure
Case studies
How Nokia helped stc to deliver a great broadband experience
Telco customer experience challenge
Stc was looking to deliver a great customer experience for new and existing broadband customers by creating frictionless touchpoints across customer journeys, from activation to customer care.
The challenge was that they had a limited view of customer usage patterns and experiences which made it difficult to boost engagement, drive loyalty and minimize churn.
Fixed Network Insights: helping telecommunication providers to analyze individual telco customer experience
Nokia’s Fixed Network Insights helped the operator analyze individual customer experiences with 360 degree observability of target customer journeys in near real time.
Instead of relying on manual analysis of limited KPI’s, the management team could now proactively identify detractors and areas of poor customer experience utilizing a customer experience index derived from applying machine learning (ML) models on a unified data management layer integrating touchpoints across device, network, billing and CRM.
Empower your telco customer care to deliver great customer experiences, every time
As Pakistan Telecommunication Company Ltd (PTCL) grew its broadband subscriber base, its legacy infrastructure was making it difficult for field crews and customer service agents to understand and troubleshoot problems and respond to customers’ needs quickly and effectively.
How Nokia helped PTCL to empower telco customer care
To help PTCL teams with improved network observability, Nokia implemented the Fixed Network Insights solution, including:
- Network Analyzer – Copper to assess whether digital subscriber lines were providing the quality and stability needed to deliver high-speed internet and triple-play services
- Network Analyzer – Fiber to determine whether PON and optical links were meeting quality-of-service requirements for the best broadband and fiber-to-the-home services
This was integrated with Nokia’s Service Management platform resulting in more than 11% improvement in on-call resolution and 20% reduction in repeat fixes.
Case study
PTCL is transforming its customer service
Drive OPEX reduction with intelligent fixed broadband operations
How we helped POST Luxembourg with deep learning insights for access networks
POST Luxembourg was looking to improve the overall performance of its copper troubleshooting process and reduce OPEX through accurate diagnosis of impairments affecting the copper medium and intelligent troubleshooting recommendations.
Nokia’s Fixed Network Insights: accelerating network root cause analysis and troubleshooting recommendations for networks
Nokia’s Fixed Network Insights powered by Bell Labs deep learning algorithms provided POST Luxembourg’s technicians with accurate capacity constraint predictions along with diagnostic insights and troubleshooting recommendations. These have been field-proven to accelerate root cause analysis and recommendation in 95% of the cases.
Case study
POST Luxemburg
Machine learning driven insights for high performance home broadband
60-70% of customer broadband problems originate within the home environment with around 30-50% of helpdesk calls being WiFi related.
How Fixed Network Insights helped Swisscom to address home Wi-Fi issues
AVA Fixed Network Insights has helped Swisscom combine analytics-based insights from home networks and connected devices to proactively address home Wi-Fi issues — in many cases, before the consumer is even aware of a problem.
With 90% first time right recommendations driving first call resolution (FCR) and self-care application usage, Swisscom has been able to decrease operating costs, increase customer satisfaction and reduce subscriber churn.
Key benefits of Fixed Network Insights
Enhanced telco user experience
3600 observability across customer journeys from activation to usage and proactive insight driven customer care
Improve first contact resolution (FCR) and average handling time (AHT)
AI driven observations accelerate root cause analysis and actionable recommendations drive next best actions
Reduce expensive truck-rolls
End to end observability into home and access network issues improves remote resolution capabilities and reduces the need to send technicians onsite
Speed up time-to-value for telco customers
SaaS delivery drastically reduces the time taken for operators to adopt Fixed Network Insights to optimize their Fixed Broadband OPEX
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