Home and access analytics
Resolve service, device, and network issues before customers notice them
According to industry analysts, IT departments still discover about 70% of the service problems that end users report to the help desk. About 35% of all trouble calls are related to Wi-Fi, a vital element of the connected home experience.
Nokia Home and Access Analytics takes the pressure off your IT department. It analyzes service, device and network data to predict customer issues and prescribe next best actions that let you resolve them. With proactive care, you can prevent problems that cause dissatisfaction and continuously improve the home, mobile, Internet of Things (IoT), and small cell customer experience.
Our Home and Access Analytics is pre-integrated with our Service Management Platform and IMPACT device manager. The portfolio is also strengthened by specific network intelligence capabilities that further enhance the collection of insights for proactive and reactive care.
- Nokia Network Analyzer – Copper (NA–C) to ensure that your digital subscriber lines (DSLs) deliver the quality and stability you need to succeed with high-speed internet and triple-play services.
- Nokia Network Analyzer – Fiber (NA-F) to ensure that the PON and optical links meet QoS requirements for the best broadband customer experience of successful fiber-to-the-home services deployment.
By combining these capabilities, you can use predictions to support automation and actions that optimize the customer experience