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Eliminating invisible barriers: empowering employees with the right tools and processes

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Have you ever found yourself posting something on social media you didn’t mean to? Or ended up searching for the webpage navigation bar? Or been frustrated with tools and/or applications, because you don’t know how they work?

If your answer is yes to any of these questions, you’ve most likely been a victim of a bad user experience. When well-built, user experience design is virtually invisible to its users and makes tasks easier, improving user experience and efficiency. Moreover, consistency is one of the most powerful usability principles: when things always behave the same, users don't have to worry about what will happen next.

Creating the right conditions for employee efficiency

Ensuring maximum usability for tools available to employees is an area often overlooked. Having the right tools, solutions and processes with good user experiences for employees makes their lives easier, they tend to be happier and are more efficient and engaged - and that gets passed on through their customer interactions.

Tools and platforms that aren’t intuitive or user-friendly can have a negative effect on employee experience and efficiency. The best way to ensure you’re meeting employee needs and expectations is to co-design solutions with and for them, using consistency across applications. How and where solutions are deployed also affects both the employee and customer experience. Going to the cloud and taking advantage of intelligent analytics and automation are proving to be powerful enablers of job efficiency that can help employees to become more engaged and satisfied. Also, a consistent approach to analytics and automation makes it easier to deliver innovations faster to customers.

Common user experience to bring efficiency

The agility necessary for the 5G era requires a steady cadence of new software capabilities and an ability to respond to market needs well within the timeframes of typical waterfall development processes. Over the past few years, Nokia has re-oriented its software products onto a Common Software Foundation (CSF) that is multi-network, multi-vendor, 5G-ready, and optimized for the leading public cloud platforms.

Nokia CSF is used as a base for innovative applications that operate with the same look and feel, like Microsoft Office or Adobe Creative Cloud, etc. Common user experience across applications brings familiarity and consistency to the employees, bringing them better employee experience and enhancing their efficiency, as well as decreasing training costs.

The CSF platform hosts the entire software portfolio, facilitating improved quality in product development and requiring  less time for issue resolution . Although it uses open source and third-party software, the approach is structured and secure. With the help of risk management tools, the platform can highlight vulnerabilities at an early stage and provides the ability to fix any issues quickly and easily.

These are only a few of the benefits of CSF. Providing a solution that overcomes the complexity of software in CSP networks, CSF is a very simplified, optimized interface for employees, increasing their efficiency.

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Tina Kohonen

About Tina Kohonen

Tina's strength is around Nokia Software's Insights and Analytics portfolios, which include AI/Analytics, customer experience analytics for network and business and network-driven insights. Tina is an enthusiastic and digitally savvy marketer, who can think and act from a customer’s perspective. She is eager to upskill her digital knowledge to keep up with faster-paced technology.

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