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How AI helps develop the competence of telecom engineers

Hand reaching towards a network sphere composed of interconnected lines and contact icons, symbolizing connectivity and interaction in the digital world.

Did you know that Nokia’s AI-based learning services portfolio has an integrated chatbot that leverages a telecom-specific large language model? This is just the beginning, and we are exploring many more possibilities for creating a best-in-class learning experience for our customers using the latest technologies in our ecosystem.

It is clear that while the use of Artificial Intelligence (AI) and Machine Learning (ML) is becoming more widespread, the world has only just begun to explore its many benefits in in enhancing efficiencies. With AI/ML, we can unlock new use cases and enhance productivity. AI also has a great potential to reshape learning for telecom professionals and keep them upskilled and relevant in the evolving technology landscape. At Nokia, we provide a broad portfolio of AI-based learning services for our customers, which helps them become more competitive.

Let’s take a closer look at the recent developments and how we have enhanced our learning services for the benefit of our customers.

AI enables highly customized learning experiences

Advanced personalization is one of the exciting contributions of AI to modern-day learning. Enabling a high level of customization has been a big challenge for targeted learning development as it requires advanced data analytics. When done correctly, personalization has a tremendous potential to save time and costs, as the learners will not spend time on courses that are irrelevant to them.

In the past, the amount of data processing required to identify the learning preferences, knowledge level and future learning needs of a learner has posed a major challenge. AI on the other hand has the power to accommodate an endless number of diverse learning styles and preferences and contextualize the learning for each individual. At the heart of all this is its ability to analyze historical learning data and adapt in real-time. This helps us provide highly customized learning experiences, improve retention, and break the silo of one-size-fits-all learning.

AI helps develop the competencies your employees actually need

We operate in an industry where the rapid pace of technology evolution leads to the need for constant reskilling and competence development of the workforce. The rise of large language model based chatbots has given us an extremely powerful tool for improving the user experience of learners. They help manage the learning environment more effectively and offer real-time learning assistance, which would be too resource-intensive for human assistants to manage.

We need to go beyond personalization and implement systems with adaptive learning capabilities that can provide mentoring, unearth knowledge gaps, and offer always up-to-date, relevant recommendations to the learners. AI can make a thorough assessment of each learner’s capabilities and progress to keep their online learning experience relevant and boost engagement.

Nokia makes AI-enhanced learning a reality today

Nokia’s digital learning services ecosystem is pivoted around individual learner experience. With our structured and wide range of flexible learning solutions, we help users discover and access relevant learning assets with the flexibility to learn from anywhere with any device.

Nokia has evolved its digital learning services portfolio with an augmented and AI-enabled mobile learning platform called ‘Nokia Learn’. With interactive features and content, such as videos enhanced with augmented reality (AR) and simulated learning experiences, it is easy to use and offers a personalized learning experience to individual learners.

To take this a step further and enable a 360-degree learning orientation, we have also integrated our Nokia Digital Assistant, which is the telecom industry’s first dedicated conversational chatbot that leverages Nokia’s telecom-specific large language model. Within the learning environment, Nokia Digital Assistant facilitates ‘learning on the go’ and further enhances workforce productivity.

A recent example of a customer that relies on Nokia’s extensive online learning solutions for the competence development of its radio network engineers is one of the leading communications service providers in the Africa region. The customer has subscribed to comprehensive learning modules for 4G and 5G technologies, radio access network planning and operations, transmission networks, IP networks, and more. The quick ramp-up of skills with Nokia’s flexible learning platform has helped the operator ensure efficient service delivery across multiple countries with enhanced user satisfaction.

At Nokia, our Learning Services team is committed to supporting the strategic competence development of professionals across our customers and the telecom industry. Reach out to us to discuss how Nokia can support you in shaping the development journey of your teams and visit our Mobile Networks Learning Services webpage for more information.

Deepak Harie

About Deepak Harie

With more than 25 years in the telecommunications industry, Deepak is a dynamic senior executive who is passionate about using business transformation, digitalization, and innovation to drive superior customer experience. He currently leads Nokia's largest network technical support and deploy business, where he is responsible for the strategy, portfolio, delivery model and business performance across deployment, software and hardware support, and customer training. He has most recently prior to that also led the Cloud and SI professional services unit for Nokia.

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