Have It Your Way: Personalization of Network-Hosted Services
01 January 2002
This two-page overview paper describes recent trands in network-hosted services, with an emphasis on services provided over wireless and including both Web and voice capabilities. Technologies such as VoiceXML and the Parlay standards enable increasing richness and complexity of these services. Both private and corporate users will increasingly need to personalize their experience of these services. Support for this personalization involves advances in data integration technology for profile management, and in policy management technology for supporting user preferences.