Quality By Design -- A Quality Manual for the AT&T R&D Community

Quality By Design -- A Quality Manual for the AT&T R&D Community was developed by the AT&T Bell Laboratories Quality Assurance Center to help R&D managers implement AT&T's quality policy. It guides managers in setting up and improving a quality system for any research, development, or administrative project. This paper examines how the content and style of the manual evolved to meet the special needs of its R&D audience.