Quality Definition Framework for Communications Services.

Recently, AT&T-EUO senior executives formulated network quality definition initiatives, the objective of which was to establish a pro-active program to focus on the multiple strengths of AT&T's intelligent network and position this focus externally. An initiative given to the Network Performance Center (5953) was to derive a definition of service quality that better served the advertising, marketing, and technical activities needed to achieve this objective. This memo briefly details this work so the larger AT&T community is informed about these activities.