Transaction Network, Telephones, and Terminals: Customer Service Center Interface

Customer Service Center Interface By H. A. BODNER, D. R. JOHNSON, and W. E. OMOHUNDRO (Manuscript received June 6, 1978) The Customer Service Center (CSC) interface to the Transaction Network System ( T N S ) is designed primarily for flexibility and efficiency so as to be able to interconnect with the majority of present customer computer installations. In addition, since these host computers have a large potential capability under program control, TNS features are made available, but are not generally mandated, to provide CSC control over and thereby optimize usage of this interface. This paper describes the design philosophy and the features of this interface.